Experience-Driven Product Manager: Customer Lifecycle

BillGO, Inc.; Fort Collins (CO); On-site; USD 111,000 - 161,000; Full time

Job summary

BillGO is seeking a Product Manager in Fort Collins, CO to turn Customer Experience strategy into practical capabilities. You’ll own backlog, conduct user research, and translate insights into user stories for DX features. Collaborate across engineering, data, and marketing to deliver outcomes with measurable impact.

The role emphasizes GTM support, release readiness, and balancing speed with scalability. You’ll analyze activation, retention, and engagement while guiding cross-functional teams

Qualifications

• 3+ years of product management experience shipping customer lifecycle features.
• Experience turning insights into digital product experiences in fintech/digital platforms.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Understanding of customer lifecycle metrics and cohort analysis.
• Experience writing user stories and working with engineering in Agile environments.
• Ability to leverage AI tools to improve speed, quality, and impact.

Responsibilities

• Product Discovery & Roadmap: Own backlog and contribute to roadmap for Customer Experience capabilities.
• User research and data analysis to understand customer needs and pain points.
• Translate business goals and insights into clear user stories and requirements.
• Identify opportunities to test and improve utilization, retention, and adoption.
• Go-To-Market Support: Collaborate with data/engineering to support GTM plans.
• Prepare launch readiness materials, release notes, and enablement for teams.
• Keep stakeholders informed on timelines, scope changes, and release status.
• Product Development & Delivery: Scope, build, and ship CX features with engineering.
• Write requirements and acceptance criteria; define success metrics.
• Manage backlog prioritization and balance speed with feasibility.
• Performance & Optimization: Track KPIs; design/run experiments; work with analytics.
• Cross-Functional Collaboration: Partner with marketing, engineering, data; communicate priorities.

Skills

Product management

Backlog ownership

Roadmap development

User research

Agile / Scrum

Requirements writing

Data analysis

AI tools usage

Tools

Claude

ChatGPT

Job description

BillGO is seeking a Product Manager in Fort Collins, CO to turn Customer Experience strategy into practical capabilities. You’ll own backlog, conduct user research, and translate insights into user stories for DX features. Collaborate across engineering, data, and marketing to deliver outcomes with measurable impact.

The role emphasizes GTM support, release readiness, and balancing speed with scalability. You’ll analyze activation, retention, and engagement while guiding cross-functional teams