Experience Design Vice President - Agentic Treasury

JPMorgan Chase & Co.; New York; Hybrid; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Vice President to lead end-to-end enterprise payments UX strategy. You will independently set direction, align senior stakeholders, and drive outcomes across product, engineering, data, and research.

You will raise the experience bar through strong craft, inclusive design, and implementation-aware thinking, championing responsible AI usage while ensuring accessibility, accuracy, and data sensitivity across experiences.

Qualifications

• 5+ years of experience in UX, product design, or experience design with senior stakeholders.
• Ability to define experience strategy and translate into deliverables that drive alignment and execution.
• Strong stakeholder management and influence skills, including leading through ambiguity.
• Proven track record delivering inclusive, accessible experiences and embedding accessibility.
• Strong data fluency and research-informed decision making, connecting insights to strategy.

Responsibilities

• Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes.
• Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration.
• Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers.
• Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes.
• Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation.
• Drive inclusive design and accessibility as a baseline, and raise quality through critique, coaching, and clear standards.
• Use research, market context, and data insights to guide decisions, evaluate tradeoffs, and continuously improve experiences.
• Promote responsible AI adoption across the design workflow, identifying where it improves discovery, synthesis, prototyping, and documentation while applying appropriate controls.

Skills

Cross-functional leadership

Experience strategy

Stakeholder management

Inclusive design

Accessibility

AI-enabled design

Research-informed decisions

Data-driven decisions

Collaboration with engineering

Job description

Lead end-to-end enterprise payments UX strategy, aligning stakeholders and delivering accessible, AI-responsible experiences. As an Experience Design Vice President in Payments Experience Design, you will independently lead the strategy and execution of end-to-end enterprise payment experiences that balance business goals and customer needs, informed by research and insights. You will operate with significant autonomy, turning ambiguity into clear direction, aligning senior stakeholders, and driving outcomes across product, engineering, data, and research.

You will set the experience bar across your domain through strong craft, inclusive design, and implementation-aware thinking. You will champion responsible use of AI-assisted workflows to improve speed and quality while maintaining high standards for accessibility, accuracy, and data sensitivity.

Job Responsibilities

• Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes
• Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration
• Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers
• Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes
• Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation
• Drive inclusive design and accessibility as a baseline, and raise quality through critique, coaching, and clear standards
• Use research, market context, and data insights to guide decisions, evaluate tradeoffs, and continuously improve experiences
• Promote responsible AI adoption across the design workflow, identifying where it improves discovery, synthesis, prototyping, and documentation while applying appropriate controls

Required qualifications, capabilities, and skills

• 5+ years of experience in UX, product design, or experience design, leading complex cross-functional work with senior stakeholders
• Proven ability to define experience strategy and translate it into high-quality deliverables that drive alignment and execution
• Strong stakeholder management and influence skills, including leading through ambiguity and resolving competing priorities
• Track record of delivering inclusive, accessible experiences and embedding accessibility into the design process
• Strong data fluency and research-informed decision-making, able to connect insights to strategy and outcomes
• Advanced technical literacy and strong partnership with engineering, including understanding of client-side technologies, APIs, and how system constraints shape experience
• Demonstrated ability to use and govern AI-assisted workflows responsibly, with attention to accuracy, accessibility, and data sensitivity

Preferred qualifications, capabilities, and skills

• Experience designing for enterprise payments or similarly complex, regulated products
• Experience scaling patterns and standards through design systems and reusable components