Experience Design Vice President - Surveillance

JPMorgan Chase & Co.; Plano (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorganChase is seeking an Experience Design Vice President to lead UX across complex compliance surveillance products. You will guide strategy, mentor designers, and collaborate with cross-functional teams to shape user experiences at scale.

You will apply inclusive design, advance in a fast-paced environment, and drive UX research, prototyping, and discovery methods. This role shapes how professionals interact with critical systems across the firm.

Qualifications

• 5+ years in UX design or related field.
• Ability to storyboard user journeys and prototype.
• Experience with inclusive design and accessibility.
• Develop north star representations to guide decisions.
• Strong technical literacy: APIs, microservices, and front-end tech impact on UX.
• Experience applying UX methods in complex problems.
• Proven ability to drive customer-centric design in discovery, design, and delivery.
• Experience with fast-paced iterative design and testing.
• Experience with AI-powered design tools and responsible AI principles.

Responsibilities

• Develop and execute design/research strategies aligned with business goals and user needs.
• Diagram service flows, wireframes, and prototypes for key touchpoints.
• Mentor junior designers and promote inclusive design practices.
• Integrate UX into product development with cross-functional teams.
• Analyze trends and user insights to inform design decisions.
• Tackle ambiguous problems to identify high-value UX work.
• Create UX plans and communicate progress to stakeholders.
• Share learnings on surveillance workflows to align stakeholders.

Skills

UX design

Storyboarding

Inclusive design

North star representations

AI-assisted design

User research

Design systems

Agile / Scrum

Leadership / mentorship

UI prototyping

Tools

Figma

Prototyping tools

Job description

Join JPMorganChase and help define the next generation of user experience across complex, high-impact products. Here, your design expertise won't just influence a product — it will shape how professionals across the firm interact with critical compliance and surveillance technology at scale. This is your opportunity to lead with purpose, grow your craft, and make a lasting impact within a globally recognized financial institution.

As an Experience Design Vice President at JPMorganChase within the Corporate Technology Compliance Surveillance technology team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

With this role in Market & Trade Surveillance UX, you will be working as an integral part of a larger Compliance experience team looking at a complex problem space within JPMorganChase.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Work in ambiguous problem spaces to identify and prioritize UX-driven work that delivers the most value
• Create clear UX plans and drive execution, communicating the purpose, progress, and outcomes to stakeholders
• Apply discovery and research methods to develop and maintain subject matter knowledge for complex markets surveillance workflows, and document and share learnings to align stakeholders

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Demonstrated design practice utilizing UX methodologies in complex problem spaces
• Proven experience driving simple human-centered design solutions across strategic discovery, design, and product delivery
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
• Demonstrated experience leveraging AI-powered tools to enhance design and research workflows, with a strong understanding of responsible AI principles

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Collaborative workshop facilitation experience with business stakeholders
• Hands-on experience working within defined design systems, preferably Figma
• Experience with agile software development, working in a scrum team