Experience Design Vice President - Corporate Technology

JPMorgan Chase; Jersey City (NJ); Sur place; USD 220 000 - 380 000; Plein temps

Résumé du poste

JPMorganChase in Jersey City seeks an Experience Design Vice President to lead strategic design across products and services within Corporate Technology's Data Strategy & Architecture. You will guide senior and junior designers, drive inclusive design, and shape user experiences that balance business needs with user insights.

You will collaborate across teams to translate AI capabilities into user-friendly experiences, mentor talent, and advocate accessibility.

Qualifications

• 5+ years of experience or equivalent in user experience design or similar roles.
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes).
• Inclusive design and accessibility guidelines experience.
• Proven ability to develop transformational innovation strategies and north star representations.
• Advanced technical literacy: client-side technologies, APIs, microservices, design impact on UX.
• Familiarity with AI/ML product concepts including prompt-driven interfaces and agentic orchestration.

Responsabilités

• Develop and execute design/research strategies for complex projects and align with business objectives.
• Diagram service flows, design wireframes, and prototype interactions for end-to-end design initiatives.
• Mentor junior designers and promote inclusive design and accessibility practices.
• Collaborate with cross-functional teams to integrate UX into product development.
• Analyze market trends and user research data to inform design decisions across platforms.
• Design experiences for AI-native workflows, including conversational interfaces and human-in-the-loop patterns.
• Translate agentic system behaviors into transparent and trustworthy UX.
• Define UX patterns for AI-generated outputs with explainability surfaces.

Connaissances

UX design

Inclusive design

Design leadership

AI product concepts

Cross-functional collaboration

Description du poste

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Corporate Technology's Data Strategy & Architecture organization, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Design intuitive experiences for AI and agentic workflows, including conversational interfaces, agent-assisted task flows, and human-in-the-loop interaction patterns that make complex AI capabilities accessible to non-technical users
• Translate agentic system behaviors - such as multi-step reasoning, tool invocation, and autonomous decision-making - into transparent, trustworthy, and controllable user experiences
• Define UX patterns for AI-native data products, including progressive disclosure of AI-generated outputs, confidence indicators, feedback loops, and explainability surfaces

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision‑making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Familiarity with AI/ML product concepts including prompt-driven interfaces, agentic task orchestration, and data lineage visualization, with the ability to design experiences that build user trust in automated systems

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Experience designing for AI-powered or agentic platforms - such as data product lifecycle tools, intelligent assistants, or workflow automation systems - where users interact with autonomous agents alongside traditional UI
• Exposure to data platform or data mesh concepts, and the ability to design intuitive onboarding and discovery experiences for technical and semi‑technical users working with data assets

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.