Experience Design Senior Associate- Agentic

JPMorgan Chase & Co.; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Experience Design Senior Associate to shape user experiences across our financial services products and services.

Collaborate with cross-functional teams to create inclusive, accessible designs that balance user needs with business goals. Leverage information architecture, storytelling, and data-driven insights to improve navigation, consistency, and overall satisfaction across web and mobile channels.

Qualifications

• 3+ years in a user experience design role focused on improving experiences with digital products and services.
• Proficient with industry-standard design tools such as Figma, Sketch, or Adobe Creative Suite.
• Experience designing and optimizing user experiences across web, mobile, and other digital channels.
• Knowledge of inclusive design principles, accessibility guidelines, and assistive technologies.

Responsibilities

• Design and develop elegant solutions to interaction problems while ensuring consistency across products and platforms.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation and findability.
• Conduct data-driven analyses to transform raw data into actionable design insights.
• Collaborate with cross-functional teams to incorporate inclusive design and accessibility guidelines.
• Iterate designs based on user feedback and research insights to improve overall UX.
• Analyze market trends and user research to inform design decisions and support team strategy.

Skills

User experience design

Inclusive design

Data-driven design

Storytelling

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in the Agentic team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Expert using Figma, Figma plug-ins, and FigJam.
• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders
• Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.
• Broad Design skillset with an adaptable, product-oriented mindset and a love for learning
• Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) and using APIs.
• Experience in conversation design and/or chatbots