Experience Design Vice President - Surveillance

JPMorganChase; Plano (TX); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking an Experience Design Vice President within Corporate Technology Compliance Surveillance to lead UX strategy across complex products. You’ll mentor designers, drive inclusive design and align discovery with business needs, delivering customer-centric experiences at scale.

You will shape UX for sophisticated surveillance workflows, collaborate with stakeholders, and advance accessibility while guiding end-to-end design initiatives.

Qualifications

• 5+ years in user experience design or related roles with impact.
• Ability to create visual representations of journeys via wireframes/prototypes.
• Experience applying inclusive design and accessibility guidelines.
• Proven ability to translate proposals into transformative designs.
• Strong technical literacy on client-side tech, APIs, microservices and UX impact.
• Experience delivering UX across discovery, design and delivery.
• Experience with fast-paced, iterative design and testing.
• Experience leveraging AI-powered tools with responsible AI principles.

Responsibilities

• Develop and execute design/research strategies aligned with business goals.
• Diagram service flows, wireframes, and prototypes across domains.
• Promote inclusive design and mentor junior designers.
• Collaborate with cross-functional teams to embed UX in product processes.
• Analyze market trends and user data to inform UX decisions.
• Navigate ambiguous spaces to prioritize high-value UX work.
• Create UX plans and drive execution with stakeholders.
• Maintain subject matter knowledge for complex surveillance workflows.

Skills

UX design

Wireframes

Inclusive design

North Star

AI tooling

Design leadership

Cross-functional

Job description

Job Description

Join JPMorganChase and help define the next generation of user experience across complex, high-impact products. Here, your design expertise won't just influence a product — it will shape how professionals across the firm interact with critical compliance and surveillance technology at scale. This is your opportunity to lead with purpose, grow your craft, and make a lasting impact within a globally recognized financial institution.

As an Experience Design Vice President at JPMorganChase within the Corporate Technology Compliance Surveillance technology team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

With this role in Market & Trade Surveillance UX, you will be working as an integral part of a larger Compliance experience team looking at a complex problem space within JPMorganChase.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Work in ambiguous problem spaces to identify and prioritize UX-driven work that delivers the most value
• Create clear UX plans and drive execution, communicating the purpose, progress, and outcomes to stakeholders
• Apply discovery and research methods to develop and maintain subject matter knowledge for complex markets surveillance workflows, and document and share learnings to align stakeholders

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Demonstrated design practice utilizing UX methodologies in complex problem spaces
• Proven experience driving simple human-centered design solutions across strategic discovery, design, and product delivery
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
• Demonstrated experience leveraging AI-powered tools to enhance design and research workflows, with a strong understanding of responsible AI principles

Preferred Qualifications, Capabilities, And Skills

• Design leadership or managerial experience
• Collaborative workshop facilitation experience with business stakeholders
• Hands-on experience working within defined design systems, preferably Figma
• Experience with agile software development, working in a scrum team

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.