Experience Design Vice President

Next Frontier Capital; Columbus (OH); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Columbus seeks an Experience Design Vice President for Identity & Access Management to shape user experience across products and services.

You will lead strategically important initiatives, mentor designers, and foster inclusive design while aligning with business needs and user insights. Head the planning of multiple projects, drive design languages and systems, and communicate research results to leadership.

Qualifications

• End-to-end UX/product design experience on complex enterprise products.
• Inclusive design and accessibility practices (WCAG).
• Strong understanding of IAM concepts (SSO, SAML/OIDC).
• Experience leading design teams and mentoring staff.
• Proficient in user research across product lifecycles.

Responsibilities

• Develop and execute design/research strategies aligned with business goals.
• Diagram flows, wireframes, and prototypes for key touchpoints.
• Model inclusive design adoption and mentor designers.
• Collaborate with cross-functional teams to embed UX into product processes.
• Analyze market trends and user feedback to improve experiences.

Skills

UX/Product Design

Inclusive design

Accessibility (WCAG)

IAM concepts (SSO/SAML/OIDC)

Design systems

Strategic leadership

Cross-functional collaboration

Mentoring

Research methods

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Identity & Access Management, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Head the planning of multiple project initiatives and contribute to the vision of the global technology team. You’ll support our client-first mindset by enabling and supporting library methodologies to drive efficiency and effectiveness. Key responsibilities include building relationships with stakeholders, growing and fostering a high-performance UX team, working with designers to ensure deliverables are consistent with design languages and systems, and communicating research results to leadership.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years (or equivalent) in UX/Product Design delivering end-to-end experiences on complex enterprise products
• Comfortable designing for IAM/security workflows and multiple personas (end users, approvers, admins, auditors, developers)
• Strong ability to create and use journeys/flows, wireframes, and interactive prototypes to align teams and drive decisions
• Demonstrated inclusive design and accessibility practice (e.g., WCAG)
• Security UX mindset: design experiences that are both safe and usable (clear risk communication, least-privilege defaults, strong recovery/error patterns)
• Experience with generative and evaluative research methods across the product lifecycle
• User-centric approach with rapid testing and iterative design cycles
• Strong visual, UI, and interaction design skills
• Good judgment using design systems (when to follow, when to extend/evolve)
• Advanced technical literacy (client-side patterns, APIs, microservices) plus IAM concepts (SSO, SAML/OIDC, SCIM, RBAC/ABAC, policies, audit/logging)
• Excellent communication and collaboration skills, including influencing stakeholders and partnering closely with fast-moving engineering teams

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Ability to use prototyping tools to convey design intent
• Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
• Ability to be a UX advocate and communicate with diverse stakeholders

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Lead the design strategy, ensuring innovative, inclusive, and user-friendly experiences in our product offerings.