Experience Design Vice President

JPMorganChase; Columbus (OH); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health-care coverage

Retirement savings plan

Discretionary incentive compensation

Job summary

JPMorganChase is seeking an Experience Design Vice President in Columbus, Ohio. This role involves shaping the future of user experience through strategic design initiatives that blend business needs with user insights. You will lead crucial projects, mentor junior designers, and drive inclusive design practices across products.

The ideal candidate must have over 5 years of experience in user experience design, strong skills in prototyping tools, and a user-centric design approach. A competitive benefits package is included.

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Ability to create visual representations of user journeys, including storyboarding and wireframes.
• Experience with generative and evaluative research methods.

Responsibilities

• Develop and execute design/research strategies for complex projects.
• Lead end-to-end design initiatives within a specific domain.
• Collaborate with cross-functional teams to integrate user experience design.

Skills

User experience design

Inclusive design practices

Prototyping tools proficiency

Technical literacy

UX software (Sketch, InVision)

Job description

Job Description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Identity & Access Management, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross‑functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user‑friendly, enhancing the overall customer experience. Head the planning of multiple project initiatives and contribute to the vision of the global technology team. You’ll support our client‑first mindset by enabling and supporting library methodologies to drive efficiency and effectiveness. Key responsibilities include building relationships with stakeholders, growing and fostering a high‑performance UX team, working with designers to ensure deliverables are consistent with design languages and systems, and communicating research results to leadership.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end‑to‑end design initiatives within a specific domain.
• Role‑model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer‑centric decision‑making.
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
• Exceptional skills with standard UX software such as Sketch and InVision.
• Experience with generative and evaluative research methods.
• Understanding of how design translates to code.
• Experience leading small‑to‑medium‑sized teams.
• User‑centric design approach that involves rapid testing and iteration of designs.

Preferred Qualifications, Capabilities, And Skills

• Design leadership or managerial experience.
• Ability to use prototyping tools to convey design intent.
• Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast‑paced dynamic environment.
• Ability to be a UX advocate and communicate with diverse stakeholders.

Benefits

Competitive total rewards package including base salary, potential commission‑based pay, discretionary incentive compensation, comprehensive health‑care coverage, retirement savings plan, and other employee programs. Additional details will be provided during the hiring process.

Equal Opportunity Employer

JPMorgan Chase & Co. is an Equal Opportunity Employer. The company does not discriminate on the basis of any protected attribute and makes reasonable accommodations for applicants' and employees' religious and mental health or physical disability needs.