Experience Design Senior Associate

Testing Site - JPMC; Columbus (OH); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

JPMorgan Chase seeks an Experience Design Senior Associate to shape user experiences for Auto Lending. You will align user needs with business goals, collaborating with cross-functional teams to create inclusive, accessible solutions that elevate digital products and services.

You will apply IA and storytelling to ensure intuitive navigation, while transforming user data into actionable insights. The role demands strong design leadership and a passion for delivering seamless customer experiences.

Qualifikationen

• 3+ years in a user experience design role dedicated to digital products/services
• Proficiency with industry-standard tools Figma, Sketch, or Adobe Creative Suite
• Experience designing across web, mobile, and other digital channels
• Ability to interpret complex data and translate into actionable design insights
• Strong understanding of inclusive design, accessibility guidelines & assistive tech

Aufgaben

• Design elegant, cross‑platform UX solutions with consistency across products while following best practices
• Apply information architecture and storyboarding to improve navigation and findability
• Conduct data‑driven analyses to inform design decisions and transform data into insights
• Collaborate to incorporate inclusive design principles and accessibility guidelines
• Iterate designs using user feedback to continuously improve the experience
• Analyze market trends and user research to support strategic thinking

Kenntnisse

UX design

Cross-functional collaboration

Data-driven decision making

Inclusive design

User-centric problem solving

Tools

Figma

Sketch

Adobe Creative Suite

Jobbeschreibung

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Auto Lending, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Clear Communication of Design Decisions:Demonstrated ability to effectively articulate design rationale, trade-offs, and final decisions to diverse audiences
• Comfort with Ambiguity:Ability to thrive in evolving or partially defined problem spaces, adapting quickly as requirements change
• Proactive and Organized:Exhibits a bias for action and strong time management discipline, consistently driving work forward
• AI-Enhanced Design Experience:Hands-on experience leveraging AI tools to accelerate and enhance UX design processes