Experience Design Senior Associate

JPMorgan Chase & Co.; New York (NY); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. is seeking an Experience Design Senior Associate on the Agentic team to shape product experiences across digital channels for financial services.

You will collaborate with cross-functional teams, apply information architecture, accessibility, and inclusive design principles, and translate user needs into strategic design decisions. Proficiency with Figma, Sketch, and Adobe Creative Suite, plus a data-driven mindset and knowledge of front-end basics, will help drive

Formación

• 3+ years in a user experience design role focused on digital products and services.
• Ability to create visually appealing and functional designs with industry-standard tools (Figma, Sketch, Adobe Creative Suite).
• Experience designing across web, mobile, and other digital channels.
• Ability to interpret complex data and translate it into actionable insights for decision-making.
• Proficient in inclusive design principles, accessibility guidelines, and assistive technologies.

Responsabilidades

• Design and develop elegant solutions to interaction problems while ensuring consistency across products and platforms.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and transform data into valuable insights for decision-making.

Conocimientos

User experience design

Information architecture

Data analysis

Inclusive design

Accessibility guidelines

Front-end basics

Conversation design

Herramientas

Figma

Sketch

Adobe Creative Suite

FigJam

Descripción del empleo

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in the Agentic team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices

• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction

• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making

• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users

• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services

• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)

• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels

• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Expert using Figma, Figma plug-ins, and FigJam.

• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders

• Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.

• Broad Design skillset with an adaptable, product-oriented mindset and a love for learning

• Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) and using APIs.

• Experience in conversation design and/or chatbots