User Experience Design, Senior Associate-Small Business Acquisitions and Onboarding

Security Capital Research; Plano (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

JP Morgan Chase is seeking an Experience Design Senior Associate for Small Business Acquisitions and Onboarding. You will influence the user experience of our digital products by applying advanced experience design principles and collaborating with cross-functional teams to align user needs with business goals.

You will shape design across web and mobile channels, ensure accessibility, and contribute to end-to-end product design lifecycle, from concept to delivery, within the financial services

Qualifications

• 3+ years in a user experience design role for digital products
• Proficient with industry tools including AI-assisted design tools (Figma, Claude)
• Experience across web, mobile, and other digital channels
• Ability to translate data into actionable design decisions
• Strong knowledge of inclusive design and accessibility
• Experience shipping products

Responsibilities

• Design elegant solutions and ensure consistency across products and platforms
• Apply systems thinking to map user flows across channels
• Use AI-assisted design and prototyping tools to explore concepts
• Conduct data-driven analyses to inform design decisions
• Collaborate to apply inclusive design and accessibility guidelines
• Analyze market trends and user research to guide design decisions
• Communicate design decisions with flows, wireframes, prototypes
• Work with a multidisciplinary team to ensure project success

Skills

UX design

AI-assisted design tools

Multi-platform UX

Data-driven decision making

Inclusive design

Shipping products

Tools

Figma

Figma Make

Claude Code

Claude Design

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate inSmall Business Acquisitions and Onboarding,you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

The Small Business Acquisitions and Onboarding team is responsible for helping small businesses become a Chase for Business customer, delivering seamless account opening experiences in digital channels and in the branch. This is a hands-on designer role, responsible for execution across each step of the product design lifecycle.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Applysystems thinkingto understand how user experiences connect across channels, products, and operational workflows; identify dependencies, handoffs, and key constraints.
• Use AI-assisted design and prototyping tools to rapidly explore and refine concepts, flows, and prototypes; critically evaluate generated outputs for usability, accessibility, feasibility, and alignment with user needs and product requirements.
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Communicate designdecisions through clear narratives and artifacts (flows, wireframes, prototypes); participate in critiques and working sessions to incorporate feedback.
• Work collaboratively and contribute to the success of a multidisciplinary team
  

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools,including AI-assisted tools (e.g., Figma & Figma Make, Claude Code & Claude Design)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Proven ability to understand how technological constraints inform designs
• Previous experience delivering and shipping product
  

Preferred qualifications, capabilities, and skills

• Experience creating journey maps and service blueprints