Experience Concierge: Client & Team Experience Lead

Humphrey's Cleaning Service LLC; Chambersburg (Franklin County); On-site; USD 42,000 - 54,000; Full time

Job summary

Humphrey's Cleaning Service LLC is seeking an Experience Coordinator to be the first point of contact for clients, employees, applicants, vendors, and visitors. The role supports both client and employee experience initiatives while assisting with daily office operations, scheduling coordination, and administrative functions.

The ideal candidate will excel in communication, maintain confidentiality, and help improve office systems.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Professional telephone etiquette.
• Proficiency with Microsoft Office and standard office technology.
• Ability to multitask while maintaining attention to detail.
• Ability to maintain confidentiality.

Responsibilities

• Serve as the first point of contact for clients, employees, applicants, vendors, and visitors.
• Create a welcoming, professional first impression through every interaction.
• Answer incoming calls promptly and professionally.
• Greet office visitors and applicants with courtesy and professionalism.
• Coordinate walkthroughs, appointments, and follow-up communications.
• Assist applicants through the hiring process and schedule interviews.
• Prepare onboarding paperwork and maintain employee records.
• Maintain calendars, data entry, and document preparation.
• Support reports, meetings, and special projects as assigned.
• Uphold confidentiality of information.

Skills

Communication

Customer service

Organization

Time management

Phone etiquette

Microsoft Office

Confidentiality

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

Humphrey's Cleaning Service LLC is seeking an Experience Coordinator to be the first point of contact for clients, employees, applicants, vendors, and visitors. The role supports both client and employee experience initiatives while assisting with daily office operations, scheduling coordination, and administrative functions.

The ideal candidate will excel in communication, maintain confidentiality, and help improve office systems.