Events Concierge and Client Experience Lead

Lyle Pearson; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Puff 'n Stuff Catering, based in Central Florida, is seeking a First Impressions role to greet clients, manage leads, and support Sales and Operations. You will help maintain a welcoming front desk and assist with event paperwork and communications.

The position requires hospitality experience and strong communication. A friendly demeanor and ability to multitask in a fast-paced environment are essential for success.

Qualifications

• Minimum of one year experience providing direct customer/client service or sales/marketing.
• HS Diploma/GED with hospitality experience; College degree in hospitality preferred
• Strong, professional verbal and written communication skills with a friendly demeanor
• Ability to stay organized while handling multiple projects
• Proficient with Microsoft Office including Word, Excel, Outlook, Power Point and Publisher
• Familiar and comfortable with technology relating to office copy and communication systems

Responsibilities

• Enter leads that come in online or over the phone into database and distribute to Special Event Planners
• Design all necessary signage for each event
• Compile event paperwork for onsite event supervisors
• Review posting locations daily to ensure service, kitchen, and warehouse have all appropriate event paperwork
• Manage all phone calls and front desk traffic, appointments, etc.
• Assist and effectively communicate with Sales and Operations teams as needed
• Manage and order office supplies as necessary
• Collaborate with Finance and Human Resources teams to support the operation

Skills

Customer service

Communication

Organization

Microsoft Office

Multitasking

Hospitality experience

Education

HS Diploma/GED

Hospitality degree (preferred)

Tools

Microsoft Office Suite

Job description

Puff 'n Stuff Catering, based in Central Florida, is seeking a First Impressions role to greet clients, manage leads, and support Sales and Operations. You will help maintain a welcoming front desk and assist with event paperwork and communications.

The position requires hospitality experience and strong communication. A friendly demeanor and ability to multitask in a fast-paced environment are essential for success.