Experience Center Coordinator - Onsite NYC Hosting

Crestron Electronics Inc.; New York (NY); On-site; USD 58,000 - 80,000; Full time

Job summary

Crestron Electronics Inc. is seeking an Experience Center Coordinator to manage the New York midtown Experience Center's calendar, visits, and site logistics.

The role focuses on service excellence, coordinating planning discussions, agendas, catering, tours, and on-site day‑of execution. Ideal candidates will have 3–5 years in hospitality or service roles, strong Microsoft Office skills, CRM familiarity, and an ability to work on-site five days a week at 200 Lexington Ave, New York, NY 10016.

Qualifications

• Bachelor's degree in Marketing preferred or equivalent experience (e.g., 3 years hospitality or related customer service).
• 3-5 years in a service/support-oriented office or events role.
• 3-5 years in cross-functional or team-based operations.
• Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams, PowerPoint).
• Familiarity with CRM systems, visitor management tools, and basic reporting.

Responsibilities

• Reinforce the effectiveness of the Experience Center Program booking process for the New York location with customer service focus.
• Build trust through strong relationship building skills among peers and leaders alike.
• Support planning for all upcoming visit requests including planning discussions, agenda building, catering requests and tour coordination.
• Enhance the customer experience with day-of site preparation, logistics, and hosting, including room preparation and possible demo support.
• Provide logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and inventory.

Skills

Calendar management

Customer service

Relationship building

Event coordination

Hospitality experience

Education

Bachelor's degree in Marketing

Tools

Microsoft Office

CRM systems

Booking system

Visitor management tools

Job description

Crestron Electronics Inc. is seeking an Experience Center Coordinator to manage the New York midtown Experience Center's calendar, visits, and site logistics.

The role focuses on service excellence, coordinating planning discussions, agendas, catering, tours, and on-site day‑of execution. Ideal candidates will have 3–5 years in hospitality or service roles, strong Microsoft Office skills, CRM familiarity, and an ability to work on-site five days a week at 200 Lexington Ave, New York, NY 10016.