Customer Experience Coordinator (Midtown Manhattan)

Crestron Electronics; New York (NY); On-site; USD 58,000 - 80,000; Full time

Job summary

Crestron Electronics, Inc. in New York seeks an Experience Center Coordinator to manage the Midtown Manhattan Experience Center operations, scheduling, site prep and on-site hosting. You will coordinate visits, plan agendas, catering, tours and logistics to support top sales and dealers.

The role requires strong customer service, cross-functional collaboration, and familiarity with CRM systems, Office tools, and AV tech, with on-site availability five days a week.

Qualifications

• Bachelor's degree in Marketing or related field.
• 3–5 years in a service/support oriented office or events role.
• 3–5 years in a cross-functional or team-based operation.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint).

Responsibilities

• Reinforce the Experience Center booking process for the NY location with a customer service focus.
• Build trust through strong relationships with peers and leaders.
• Support visit planning including discussions, agendas, catering and tours.
• Prepare site logistics and hosting, including room prep and demos as needed.
• Provide logistical support to Experience and Technical Marketing teams and manage vendor relations.
• Assist in improving internal systems such as websites or booking tools.

Skills

Calendar coordination

Customer service

Hospitality experience

Cross-functional teamwork

Microsoft Office

Education

Bachelor's degree in Marketing

Tools

CRM systems

Visitor management tools

Basic reporting

Job description

At Crestron Electronics, Inc we build the technology that integrates technology.

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

Overview:

We are seeking an Experience Center Coordinator who will serve as the CEC’s (Crestron Experience Center’s) core logistics person. From calendar coordination to site preparation and everything in between, this multi-faceted team member is the key to making the CEC run smoothly. In this role, you will manage the visit calendar, visit logistics, and related support for this dynamic and ever-changing Center where our top sellers close our biggest deals. A successful candidate comes to us with a can-do attitude, ready to manage the multiple moving parts of an Experience Center from scheduling to site management with a focus on service excellence.

Responsibilities:

• Reinforce the effectiveness of our Experience Center Program booking process for the New York location with customer service focus.
• Build trust through strong relationship building skills among peers and leaders alike.
• Support the planning process for all upcoming visit requests including planning discussions, agenda building, catering requests and tour coordination.
• Enhance the customer experience with detail-oriented day-of site preparation, logistics, and hosting, including room preparation and possible demo support.
• Win as a team by providing logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and related inventory
• Promote the program by assisting in the improvements of technical systems as needed which can include internal website and/or booking system.
• Boost internal satisfaction by helping to create unique experiences for our customers, dealers and partners, every time they walk through our doors.

Qualifications:

• Bachelors' degree in Marketing preferred; or equivalent experience, e.g. 3 years hospitality experience or related customer service field desired
• 3 - 5 years' experience in a service/support-oriented office or events role.
• 3 - 5 years' experience as part of a cross-functional or team-based operation
• Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams, Powerpoint)
• Familiarity with CRM systems, visitor management tools, and basic reporting
• Comfort level/ interest in Audio-Video technologies - preferred
• Ability to be on-site 5 days per week at our Midtown Manhattan Experience Center >> Location LINK: 200 Lexington Avenue, New York, NY 10016

Compensation:

Per applicable state requirements, the annual pay range for this position ($58,000 - $80,000) reflects the hiring range for candidates. This role is eligible for overtime pay. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

EOE/M/F/D/V

• No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.