Conference Services Lead — Events & Guest Experience

Compass Group USA; New York (NY); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto and Home Program

Job summary

Compass Group USA is seeking a Conference Services Attendant for a full-time role in New York. Based at Katten – 50 Rockefeller Plaza, the position requires experience in conference catering and involves organizing meeting spaces, coordinating equipment, and delivering exceptional guest service.

The role includes heavy event setup, customer interaction, and collaboration with multiple teams to ensure rooms are prepared and staffed for each event.

Qualifications

• Previous conference catering or hospitality experience required.
• Ability to lift up to 50 pounds.
• Working knowledge of Microsoft Office products.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Moves and places tables, chairs, and supply linens for each event in the conference center.
• Supplies and sets up items not included in the room (flipcharts, whiteboard, screens, etc.).
• Assists with conference room readiness to determine that the rooms are equipped with proper materials (pens, pads, handouts, event packages, etc.).
• Provides prompt and detailed service as scheduled by management or by request.
• Maintains consistent phone and email communication with clients, guests, team members, and support departments.
• Offers assistance to clients and visitors throughout the building, including providing directions and escorting to conference rooms.
• Communicates with co-workers and service partners to ensure updated information is shared.
• Provides recommendations to planning managers regarding appropriate room setups. Collaborates to identify solutions for unique setup challenges.
• Conducts weekly site inspections of meeting rooms and contacts the necessary department if items require service.
• Assists with basic audio visual equipment, as needed.
• Maintains inventory of all supplies and notifies supervisors when additional supplies are needed.
• Performs other duties as assigned.

Skills

Conference catering experience

Lifting up to 50 pounds

Communication skills

Time management

Tools

Microsoft Office

Job description

Compass Group USA is seeking a Conference Services Attendant for a full-time role in New York. Based at Katten – 50 Rockefeller Plaza, the position requires experience in conference catering and involves organizing meeting spaces, coordinating equipment, and delivering exceptional guest service.

The role includes heavy event setup, customer interaction, and collaboration with multiple teams to ensure rooms are prepared and staffed for each event.