Expedited & Cold Chain Growth Advisor

Landstar; Jacksonville (FL); Híbrido; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plans

401(k) match

Paid time off

Tuition assistance

Resumo da oferta

Landstar in Jacksonville is seeking an Expedited and Cold Chain Support Specialist to train and support our network of agents and internal teams. You will help grow Landstar’s expedited and temperature-controlled transportation services by providing guidance and ongoing support to our agents and internal teams.

The role requires strong communication, data analysis in Excel, and the ability to manage onboarding, build relationships with drivers and service providers, and travel up to 25%.

Qualificações

• High school diploma or GED.
• One year of customer support experience in a service-related business.
• Bachelor’s degree preferred.
• One year of experience in transportation operations, expedited freight, cold chain transportation, or transportation pricing is a plus.

Responsabilidades

• Deliver training on Expedited and Cold Chain services to internal teams and external partners; maintain training records.
• Identify and onboard Expedited and Cold Chain opportunities with agents and employees.
• Coordinate onboarding with cross-functional Landstar departments.
• Build relationships with operations, dispatchers, and drivers.
• Develop relationships with service providers and their teams.
• Research, troubleshoot, and resolve service concerns; escalate as needed.
• Provide timely support via phone and email to stakeholders.
• Distribute service provider notifications to relevant teams.
• Create and update training materials and procedures.
• Perform other duties as assigned.

Conhecimentos

Training delivery

Customer service mindset

Analytical thinking

Communication skills

Organizational skills

Problem solving

Travel up to 25%

Formação académica

High School Diploma or GED

Bachelor’s degree (preferred)

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Landstar in Jacksonville is seeking an Expedited and Cold Chain Support Specialist to train and support our network of agents and internal teams. You will help grow Landstar’s expedited and temperature-controlled transportation services by providing guidance and ongoing support to our agents and internal teams.

The role requires strong communication, data analysis in Excel, and the ability to manage onboarding, build relationships with drivers and service providers, and travel up to 25%.