Expedited & Cold Chain Services Advisor

Landstar System, Inc.; Jacksonville (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Landstar System, Inc. is seeking an Expedited and Cold Chain Support Specialist to train and support our network of independent agents and internal teams.

The role focuses on growing Expedited and temperature-controlled transportation services through training, guidance, and collaboration with multiple Landstar departments. You will identify new business opportunities, assist onboarding of customers, and build strong relationships with service providers, agents, and operations teams.

Qualifications

• GED or higher required.
• Bachelor’s degree preferred.
• Experience in customer service in a service-related business.
• Experience in transportation operations, expedited freight, cold chain, or pricing is a plus.

Responsibilities

• Deliver in-person and virtual training on Expedited and Cold Chain services, processes, and systems.
• Support agents and employees in identifying and onboarding Expedited and Cold Chain business opportunities.
• Coordinate onboarding activities with cross-functional Landstar departments for a smooth transition.
• Build relationships with operations, dispatchers, and drivers to support objectives.
• Maintain training materials, procedures, and documentation.
• Handle inquiries via phone and email to internal and external stakeholders.
• Research, troubleshoot, and resolve service concerns, escalating when needed.

Skills

Excel proficiency

Analytical skills

Customer service prioritization

Organization

Verbal and written communication

Problem solving

Travel readiness

Education

GED

Bachelor’s degree

Tools

Excel

Job description

Location: Hybrid, Jacksonville

Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m.

What work will you perform?

As an Expedited and Cold Chain Support Specialist, you’ll help grow Landstar’s expedited and temperature-controlled transportation services by providing training, guidance, and ongoing support to our network of independent agents and internal teams. You’ll help identify new business opportunities, support successful customer onboarding, and build strong relationships with agents, service providers, and operations teams. If you enjoy helping others succeed, solving problems, and managing detail-oriented tasks in a fast-paced environment, this is an opportunity to make a meaningful impact on Landstar’s business growth and customer service.

Essential Responsibilities:

• Deliver in-person and virtual training on Expedited and Cold Chain services, processes, and systems to internal teams and external partners. Maintain accurate training records.
• Support Landstar agents and employees in identifying, developing, and onboarding Expedited and Cold Chain business opportunities.
• Collaborate with cross-functional Landstar departments to coordinate onboarding activities and ensure a smooth, successful transition for new business.
• Build and maintain relationships with operations teams, dispatchers, and drivers to encourage collaboration and support business objectives.
• Develop and maintain strong working relationships with Landstar’s primary service providers and their service teams.
• Research, troubleshoot, and resolve Expedited and Cold Chain service concerns, escalating issues when appropriate.
• Provide timely, professional support through inbound and outbound phone calls and email communications to internal and external stakeholders.
• Communicate and distribute service provider notifications to the appropriate internal teams and external partners.
• Create, update, and maintain training materials, procedures, and other supporting documentation.
• Perform other duties as assigned.

Required Minimum Experience and Education:

• High school diploma or general education degree (GED).
• One year of customer support experience in a service-related business.

Preferred Experience and Education:

• Bachelor’s degree from an accredited four-year college or university.
• One year of experience in transportation operations, expedited freight, cold chain transportation, or transportation pricing.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Excel, including the ability to analyze data and perform calculations.
• Strong analytical skills and the ability to interpret freight data, reports, and related information accurately.
• Ability to prioritize customer service requests and manage multiple deadlines in a fast-paced environment.
• Strong organizational skills, including accurate recordkeeping, documentation, and note-taking.
• Excellent verbal and written communication skills, with the ability to explain processes and information clearly.
• Strong problem-solving skills and the ability to determine when issues require escalation.
• Professional demeanor and the ability to build effective working relationships with internal and external partners.
• Willingness and ability to travel up to 25% of the time.

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.**