Expedite Logistics Specialist: Fast, Customer Focused

Pro Trans International; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

ProTrans International is seeking an Expedite Specialist to coordinate and execute expedited transportation services. You will manage shipments through their lifecycle, ensure timely delivery, and provide exceptional customer service.

This role acts as a main contact among customers, carriers, suppliers, and internal teams to deliver efficient and cost-effective solutions. Responsibilities include tracking shipments, communicating updates, resolving issues, and maintaining TMS records.

Qualifications

• High school diploma or equivalent required.
• Experience in transportation, logistics, or supply chain operations preferred.
• Knowledge of expedited transportation: charter services, hand-carry shipments, ground expedite operations.
• Knowledge of brokerage and customs-related services.
• Experience with Transportation Management Systems (TMS) and transportation software.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Strong analytical, decision-making, and problem-solving skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Track, monitor, and manage expedited shipments from pickup through final delivery.
• Proactively communicate shipment updates and status reports to customers.
• Resolve shipment issues, delays, and service concerns through effective problem-solving and customer service.
• Maintain accurate and timely shipment information within the Transportation Management System (TMS).
• Support charter, hand-carry, and ground expedite transportation operations.
• Bid, schedule, and dispatch shipments while ensuring compliance with operational procedures.
• Assist with shipment bookings, documentation, tracing, and delivery coordination.
• Maintain knowledge of brokerage and customs services to support shipment requirements.
• Monitor and report KPIs and operational metrics as assigned.
• Collaborate with carriers, suppliers, customers, and internal stakeholders to ensure seamless service execution.
• Follow company policies, procedures, and communication standards, including email and Microsoft Teams best practices.
• Identify opportunities for process improvements and communicate recommendations to leadership.
• Participate in team meetings, operational reviews, and cross-functional training initiatives.
• Support team coverage and business continuity through cross-training and collaboration.
• Protect company interests while maintaining a high level of service and professionalism.

Skills

Customer service

Communication

Prioritization

Problem-solving

Detail-oriented

Education

High school diploma or equivalent

Tools

TMS software

Transportation software

Job description

ProTrans International is seeking an Expedite Specialist to coordinate and execute expedited transportation services. You will manage shipments through their lifecycle, ensure timely delivery, and provide exceptional customer service.

This role acts as a main contact among customers, carriers, suppliers, and internal teams to deliver efficient and cost-effective solutions. Responsibilities include tracking shipments, communicating updates, resolving issues, and maintaining TMS records.