Expedite Logistics Specialist

PROTRANS INTERNATIONAL LLC; Bridgeport (IN); On-site; USD 52,000 - 75,000; Full time

Job summary

PROTRANS INTERNATIONAL LLC is seeking an experienced Expedite Specialist to coordinate and execute expedited transportation services. This role manages shipments through their lifecycle, ensuring timely delivery and accurate data, while delivering exceptional customer service.

You will serve as a key liaison between customers, carriers, suppliers, and internal teams, bid, schedule, and dispatch shipments, support brokerage and customs, and monitor KPIs to drive smooth, cost-effective service.

Qualifications

• High school diploma or equivalent.
• Experience in transportation, logistics, or supply chain operations preferred.
• Strong understanding of expedited transportation, including charter services, hand-carry shipments, and ground expedite operations.
• Knowledge of brokerage and customs-related services.
• Experience working with Transportation Management Systems (TMS) and transportation software.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Strong analytical, decision-making, and problem-solving skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Track, monitor, and manage expedited shipments from pickup through final delivery.
• Proactively communicate shipment updates and status reports to customers.
• Resolve shipment issues, delays, and service concerns through effective problem-solving and customer service.
• Maintain accurate and timely shipment information within the Transportation Management System (TMS).
• Support charter, hand-carry, and ground expedite transportation operations.
• Bid, schedule, and dispatch shipments while ensuring compliance with operational procedures.
• Assist with shipment bookings, documentation, tracing, and delivery coordination.
• Maintain knowledge of brokerage and customs services to support shipment requirements.
• Monitor and report key performance indicators (KPIs) and operational metrics as assigned.
• Collaborate with carriers, suppliers, customers, and internal stakeholders to ensure seamless service execution.
• Follow company policies, procedures, and communication standards, including email and Microsoft Teams best practices.
• Identify opportunities for process improvements and communicate recommendations to leadership.
• Participate in team meetings, operational reviews, and cross-functional training initiatives.
• Support team coverage and business continuity through cross-training and collaboration.
• Protect company interests while maintaining a high level of service and professionalism.

Skills

Customer service

Communication

Analytical skills

Attention to detail

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Tools

TMS software

Job description

PROTRANS INTERNATIONAL LLC is seeking an experienced Expedite Specialist to coordinate and execute expedited transportation services. This role manages shipments through their lifecycle, ensuring timely delivery and accurate data, while delivering exceptional customer service.

You will serve as a key liaison between customers, carriers, suppliers, and internal teams, bid, schedule, and dispatch shipments, support brokerage and customs, and monitor KPIs to drive smooth, cost-effective service.