Logistics Coordinator - Transcon

Expeditors; Folcroft (Delaware County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Bonus

Job summary

Expeditors is seeking a logistics professional to ensure timely cargo movement within the Transcon Department, delivering exceptional customer service and accurate data entry. You will work with a team to support domestic transportation across air, ground, and intermodal channels.

The role requires strong communication, organization, and problem-solving skills, with a focus on efficiency and compliance. Regular hours are 9:00am–6:00pm, on-site at Expeditors facilities.

Qualifications

• Experience in logistics coordination and customer service.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Coordinate efficient, timely cargo movement.
• Route shipments by profitability and customer needs.
• Coordinate pickups and deliveries for shipments.
• Enter data accurately into the operational system.
• Monitor shipments for key milestones and status updates.
• Use workflow tools to complete daily tasks.
• Bill customers and providers accurately and promptly.
• Maintain good relationships with customers, providers, and other teams.

Skills

Interpersonal communication

Customer service

Pro-active

Organizational skills

Active listening

Job description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors Network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.

• Ensure efficient, cost effective and timely cargo movement
• Consolidate and route shipments based on profitability and customer expectations
• Coordinate pickups and deliveries of location shipments
• Ensure accurate and timely data entry into our operational system
• Follow up on and monitor active shipments for key shipment milestones
• Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities
• Ensure accurate and timely customer and service provider billing
• Interact with our customers in coordinating appointments, providing milestone updates and trouble shooting.
• Contribute to maintain good relationships with service providers, customers and other Expeditors departments/offices
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and properly documented
• Meet KPI standards in accordance with the Company’s procedures
• Effective manage all communication - timely responses to emails and phone requests (internal and external)
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

Knowledge/ Skills:

• Interpersonal / Communication
• Customer Service
• Pro-active, strong organizational skills.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• HOURS: 9:00am - 6:00pm

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus