Exotic Vet Client Care Specialist

Ethos Veterinary Health; Washington (District of Columbia); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Quarterly bonus pay

Employee pet discounts

Employee Assistance Program

401(k) plan

Uniform stipend

Job summary

Center for Bird and Exotic Animal Medicine (CBEAM) in Bothell, WA seeks a Client Service Representative to be the welcoming first contact for clients and their exotic pets. This full-time CSR coordinates check-in/out, triages calls, and schedules appointments for birds, reptiles, and other exotic patients.

You will collaborate with veterinarians and techs, process payments, educate clients about services, and help keep the reception area organized in a busy 24/7 hospital.

Qualifications

• High school diploma or GED.
• Previous client service experience required; veterinary, medical, or related experience preferred.
• Excellent telephone etiquette and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to remain compassionate, professional, and composed when working with clients experiencing stressful or emotional situations.
• Basic computer skills, including Microsoft Office and email.
• Veterinary practice-management software experience preferred.
• Ability to work effectively as part of a collaborative veterinary team.

Responsibilities

• Greet clients and their pets, determine their needs, and provide a warm, professional first impression of CBEAM.
• Manage check-in and check-out, helping maintain an efficient flow of clients and patients throughout the hospital.
• Answer, prioritize, and triage incoming phone calls, including communicating incoming emergencies to the veterinary team.
• Schedule wellness visits, rechecks, surgeries, procedures, vaccinations, and appointments based on patient needs and hospital protocols.
• Communicate with clients by phone and through approved hospital communication systems, documenting conversations accurately in patient records.
• Review daily appointment schedules and update client and patient information as needed.
• Coordinate messages between clients, veterinarians, technicians, and other hospital team members.
• Perform client and patient callbacks and assist with appointment reminders and overdue wellness outreach.
• Process prescription requests and follow established protocols for outside pharmacy requests.
• Educate clients about available hospital services, wellness plans, products, and prescription recommendations.
• Process payments, collect fees, make change, authorize credit transactions, and reconcile the cash drawer as assigned.
• Assist clients with over-the-counter food, toys, and other pet products by providing knowledgeable and appropriate recommendations.
• Prepare referral, welcome, thank-you, and condolence correspondence for clients.
• Maintain a clean, welcoming reception and waiting area, including restocking supplies and client education materials.
• Respond appropriately to emergencies and provide clients with basic instructions for safely transporting an animal to the hospital.

Skills

Client service experience

Telephone etiquette

Written communication

Verbal communication

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Practice-management software

Microsoft Office

Job description

Center for Bird and Exotic Animal Medicine (CBEAM) in Bothell, WA seeks a Client Service Representative to be the welcoming first contact for clients and their exotic pets. This full-time CSR coordinates check-in/out, triages calls, and schedules appointments for birds, reptiles, and other exotic patients.

You will collaborate with veterinarians and techs, process payments, educate clients about services, and help keep the reception area organized in a busy 24/7 hospital.