Client Service Representative

Ethos Veterinary Health; Washington (District of Columbia); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Quarterly bonus pay

Employee pet discounts

Employee Assistance Program

401(k) plan

Uniform stipend

Job summary

Center for Bird and Exotic Animal Medicine (CBEAM) in Bothell, WA seeks a Client Service Representative to be the welcoming first contact for clients and their exotic pets. This full-time CSR coordinates check-in/out, triages calls, and schedules appointments for birds, reptiles, and other exotic patients.

You will collaborate with veterinarians and techs, process payments, educate clients about services, and help keep the reception area organized in a busy 24/7 hospital.

Qualifications

• High school diploma or GED.
• Previous client service experience required; veterinary, medical, or related experience preferred.
• Excellent telephone etiquette and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to remain compassionate, professional, and composed when working with clients experiencing stressful or emotional situations.
• Basic computer skills, including Microsoft Office and email.
• Veterinary practice-management software experience preferred.
• Ability to work effectively as part of a collaborative veterinary team.

Responsibilities

• Greet clients and their pets, determine their needs, and provide a warm, professional first impression of CBEAM.
• Manage check-in and check-out, helping maintain an efficient flow of clients and patients throughout the hospital.
• Answer, prioritize, and triage incoming phone calls, including communicating incoming emergencies to the veterinary team.
• Schedule wellness visits, rechecks, surgeries, procedures, vaccinations, and appointments based on patient needs and hospital protocols.
• Communicate with clients by phone and through approved hospital communication systems, documenting conversations accurately in patient records.
• Review daily appointment schedules and update client and patient information as needed.
• Coordinate messages between clients, veterinarians, technicians, and other hospital team members.
• Perform client and patient callbacks and assist with appointment reminders and overdue wellness outreach.
• Process prescription requests and follow established protocols for outside pharmacy requests.
• Educate clients about available hospital services, wellness plans, products, and prescription recommendations.
• Process payments, collect fees, make change, authorize credit transactions, and reconcile the cash drawer as assigned.
• Assist clients with over-the-counter food, toys, and other pet products by providing knowledgeable and appropriate recommendations.
• Prepare referral, welcome, thank-you, and condolence correspondence for clients.
• Maintain a clean, welcoming reception and waiting area, including restocking supplies and client education materials.
• Respond appropriately to emergencies and provide clients with basic instructions for safely transporting an animal to the hospital.

Skills

Client service experience

Telephone etiquette

Written communication

Verbal communication

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

Practice-management software

Microsoft Office

Job description

Client Service Representative - Bothell, WA

$21-$24/hour | Full-Time | 10-Hour Shifts | Day/Swing | Bothell, WA

Center for Bird and Exotic Animal Medicine (CBEAM)

is hiring a Client Service Representative (CSR) to be the welcoming first point of contact for clients and their exotic pets. This full-time role pays $21-$24/hour and offers 10-hour day/swing shifts, with weekends as needed. Join a 24/7 veterinary hospital where you'll combine exceptional client service with emergency communication and coordination of specialty care for birds, reptiles, small mammals, and other exotic pets.

About CBEAM

CBEAM is a leading exotic animal veterinary hospital near Seattle, providing scheduled appointments 7 days a week and the area's only exotic-exclusive 24-hour emergency care. Our growing team of veterinarians and support staff provides compassionate, specialized care for non-traditional pets. As a CSR, you'll work closely with the Client Service Manager, veterinarians, and veterinary technicians to keep clients informed and ensure patients move smoothly through their appointments, treatments, and discharges.

Responsibilities

• Welcome clients and their pets, determine their needs, and provide a warm, professional first impression of CBEAM.
• Manage check-in and check-out, helping maintain an efficient flow of clients and patients throughout the hospital.
• Answer, prioritize, and triage incoming phone calls, including communicating incoming emergencies to the veterinary team.
• Schedule wellness visits, rechecks, surgeries, procedures, vaccinations, and appointments based on patient needs and hospital protocols.
• Communicate with clients by phone and through approved hospital communication systems, documenting conversations accurately in patient records.
• Review daily appointment schedules and update client and patient information as needed.
• Coordinate messages between clients, veterinarians, technicians, and other hospital team members.
• Perform client and patient callbacks and assist with appointment reminders and overdue wellness outreach.
• Process prescription requests and follow established protocols for outside pharmacy requests.
• Educate clients about available hospital services, wellness plans, products, and prescription recommendations.
• Process payments, collect fees, make change, authorize credit transactions, and reconcile the cash drawer as assigned.
• Assist clients with over-the-counter food, toys, and other pet products by providing knowledgeable and appropriate recommendations.
• Prepare referral, welcome, thank-you, and condolence correspondence for clients.
• Maintain a clean, welcoming reception and waiting area, including restocking supplies and client education materials.
• Respond appropriately to emergencies and provide clients with basic instructions for safely transporting an animal to the hospital.

Requirements

• High school diploma or GED
• Previous client service or customer service experience required; veterinary, medical, or related experience preferred
• Excellent telephone etiquette and interpersonal skills
• Strong written and verbal communication skills
• Ability to remain compassionate, professional, and composed when working with clients experiencing stressful or emotional situations
• Basic understanding of veterinary medical terminology, products, and services preferred
• Strong organizational skills with the ability to multitask while maintaining accuracy
• Basic computer skills, including Microsoft Office and email
• Veterinary practice-management software experience preferred
• Ability to work effectively as part of a collaborative veterinary team

Schedule

• Full-time
• 40 hours per week
• 10-hour shifts
• Day and swing shifts available
• Weekends as needed
• In-person position

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Quarterly bonus pay
• Employee pet discounts
• Employee Assistance Program
• 401(k) plan
• Uniform stipend

Why Join CBEAM?

This is an opportunity to build your client service career in a highly specialized veterinary environment while learning about exotic animal medicine, emergency veterinary care, and specialty hospital operations. You'll work alongside experienced veterinary professionals caring for species you won't encounter in a traditional veterinary practice.

Ethos Veterinary Health

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.