Exotic Vehicle Service Manager - KPI-Driven Ops Lead

Walser Automotive Group; Miami (FL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Lamborghini Minneapolis is seeking an operationally driven Service Manager to lead fixed operations across internal and external service work, recon, warranty administration, technician workflow, transportation logistics, and vendor management. This role owns the department's KPIs and is accountable for service profitability, inventory readiness, and an exceptional client experience.

Reporting to the General Manager, you will coordinate service scheduling, manage technicians, and expand the

Qualifications

• Luxury or exotic automotive service management experience
• Strong fixed operations background with KPI ownership
• Ability to manage technician workflow, vendor relationships, and parts/service profitability
• Warranty claims and/or transport logistics experience (preferred)

Responsibilities

• Coordinate all internal and external service work and scheduling
• Track and hit parts and service KPI targets
• Oversee recon workflow prioritized by sold inventory, aging, and operational needs
• Manage warranty claim coordination and processing
• Coordinate Lamborghini Roadside support and client vehicle transportation
• Expand service and transport reach across the Midwest (IA, ND, SD, WI, IL)
• Manage vendor relationships and hold vendors to performance standards
• Lead technicians and Shop Foreman; plan for team growth and department scalability

Skills

KPI ownership

Luxury auto service

Vendor management

Team leadership

Problem solving

Tools

Warranty systems

Parts inventory systems

Job description

Lamborghini Minneapolis is seeking an operationally driven Service Manager to lead fixed operations across internal and external service work, recon, warranty administration, technician workflow, transportation logistics, and vendor management. This role owns the department's KPIs and is accountable for service profitability, inventory readiness, and an exceptional client experience.

Reporting to the General Manager, you will coordinate service scheduling, manage technicians, and expand the