Exotic Car Service Manager — Lead Luxury Ops

Walser Automotive Group; Palmyra (NJ); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Lamborghini Minneapolis seeks an operationally driven Service Manager to lead fixed operations across internal and external service work, recon, warranty administration, technician workflow, transportation logistics, and vendor management. This role owns KPIs and is accountable for service profitability, inventory readiness, and an exceptional client experience.

Reporting to the General Manager, you will manage scheduling, warranty processing, and expand service reach across the Midwest.

Qualifications

• Luxury or exotic automotive service management experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or equivalent).
• Strong fixed operations background with proven KPI ownership.
• Ability to manage technician workflow, vendor relationships, and parts/service profitability.
• Clear communicator with problem-solving and prioritization skills.

Responsibilities

• Coordinate all internal and external service work and scheduling.
• Track and hit parts and service KPI targets.
• Oversee recon workflow prioritized by sold inventory, aging, and operational needs.
• Manage warranty claim coordination and processing.
• Coordinate Lamborghini Roadside support and client vehicle transportation.
• Expand service and transport reach across the Midwest (IA, ND, SD, WI, IL).
• Manage vendor relationships and hold vendors to performance standards.
• Lead technicians and Shop Foreman; plan for team growth and department scalability.

Skills

Exotic automotive service management

KPI ownership

Vendor management

Warranty administration

Team leadership

Job description

Lamborghini Minneapolis seeks an operationally driven Service Manager to lead fixed operations across internal and external service work, recon, warranty administration, technician workflow, transportation logistics, and vendor management. This role owns KPIs and is accountable for service profitability, inventory readiness, and an exceptional client experience.

Reporting to the General Manager, you will manage scheduling, warranty processing, and expand service reach across the Midwest.