Exit Booth Agent - Atlanta Airport

National Car Rental; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is hiring an Exit Booth Agent at the Atlanta Airport Rental Car Center. You will greet customers, handle rental documents, and assist Emerald Aisle members with the rental process, while maintaining a fast, friendly, and accurate service flow.

The role offers benefits such as PTO, employee car discounts, and health, dental, and vision insurance, with opportunities to earn incentives based on performance.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or GED required.
• At least 1 year of client-facing retail customer service experience in the last 5 years.
• 12 months of consecutive work experience.
• Valid driver’s license with no more than 2 moving violations/accidents in the last 3 years.
• No drug or alcohol convictions on driving record in the past 5 years.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN for security and control.
• Offer Emerald Aisle refueling option to members.
• Maintain a neat, orderly exit booth and surrounding area.
• Ensure Exit Booth is stocked with necessary supplies.
• Greet and assist customers with undivided attention at the exit booth.
• Provide directions and local information; resolve issues as needed.
• Perform other customer service duties to meet service levels.

Skills

Customer service

Retail experience

Communication skills

Dependability

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The starting pay for this position is $16 / hour, with the potential to make more based on monthly performance. Employees typically earn an additional $200-$300 per month in incentive payments based on performance.

This position is located at Atlanta Airport's Rental Car Center - 2200 Rental Center Pkwy, College Park, GA 30337.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules

• Sunday: 2:00pm - 10:00pm
• Monday: 2:00pm - 10:00pm
• Tuesday: Off
• Wednesday: Off
• Thursday: 2:00pm - 10:00pm
• Friday: 2:00pm - 10:00pm
• Saturday: 2:00pm - 10:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have at least 1 year of client-facing retail customer service experience within the last 5 years
• Must have 12 months of consecutive work experience
• Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).