Exit Booth Agent - Albuquerque Airport

Enterprise Holdings; Albuquerque (NM); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings, operating the National/Alamo brands, is hiring an Exit Booth Agent at the Albuquerque Airport (ABQ). You will greet customers, process rental documents, verify information, and offer Emerald Aisle options while maintaining a friendly, efficient booth.

Starting pay is $16.00 per hour with a potential monthly bonus based on performance. Benefits include PTO, health and life insurance, retirement plan with 401(k) matching, and industry discounts.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service, retail, or administrative experience.
• Valid driver’s license with ≤2 moving violations and no at-fault in past 3 years.
• No drug or alcohol convictions in past 5 years.
• Authorized to work in the United States without sponsorship.
• Must be able to work the 6am-3pm schedule.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Offer Emerald Aisle refueling option to members.
• Maintain the Exit Booth and surrounding area for a neat, orderly image.
• Stock Exit Booth with supplies to meet customer needs.
• Provide undivided attention to customers at the exit booth.
• Greet customers and make eye contact; thank them at closing.

Skills

Customer service

Retail experience

Administrative support

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $16.00 / hour. This role also has the opportunity to receive a monthly performance based bonus!

This position is located at the Albuquerque Airport (ABQ), Rental Car Area- 3400 University Blvd Suite K Albuquerque, NM 87119.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available:

1. 6am-3pm: Sunday-Thursday (Off: Friday & Saturday)

2. 6am-3pm: Wednesday-Sunday (Off: Monday & Tuesday)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old
• Candidates must be able to work the 6am-3pm schedules listed in the job description