Customer Service - Exit Booth Agent - Columbus John Glenn Airport

National Car Rental; Columbus (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Columbus John Glenn International Airport (CMH) is seeking an Exit Booth Agent to deliver friendly, efficient service during the rental process and to assist Emerald Aisle members with vehicle selection and related needs.

The role involves preparing rental documents, verifying VIN numbers, maintaining a neat booth, and providing directions and information to customers. A minimum of 1 year customer service experience and a valid driver's license are required.

Qualifications

• Must have at least 1 year of prior customer service, retail, or administrative support experience.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas.
• Ensure Exit Booth is stocked with supplies to meet customer needs.
• Greet customers and provide undivided attention at the exit booth.
• Assist customers with directions and local information; resolve service issues as needed.
• Perform miscellaneous duties to meet customer service goals.
• Maintain dependable attendance and punctuality.

Skills

Customer service

Retail experience

Administrative support experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The pay for this position starts at $15 / hour plus monthly bonus opportunities.

This position is located at Columbus John Glennon International Airport (CMH) - 4106 International Gateway Columbus, OH 43219.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: 6:00pm to 2:30am
• Tuesday: 6:00pm to 2:30am
• Wednesday: OFF
• Thursday: OFF
• Friday: 6:00pm to 2:30am
• Saturday: 6:00pm to 2:30am
• Sunday: 6:00pm to 2:30am

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)