Customer Service - Exit Booth Agent - Indianapolis Airport

Enterprise Holdings; Indianapolis (IN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, part of Enterprise Holdings, is hiring an Exit Booth Agent at the Indianapolis Airport to deliver friendly, efficient service during the rental process. You will greet customers, assist Emerald Aisle members, and help select vehicles as guided by Emerald Aisle program rules.

The role offers $16/hour with potential bonuses and a benefits package including PTO, insurance, and retirement plans. Location: Indianapolis, IN 46241, with evening and weekend shifts.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than two moving violations and/or at fault accidents in the past 2 years.
• No drug or alcohol related convictions on driving record in the past 5 years.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN for security and car control.
• Offer Emerald Aisle refueling option to members.
• Maintain the exit booth and surrounding area in a neat, orderly condition.
• Ensure exit booth is stocked with supplies to meet customer needs.
• Provide undivided attention to customers at the exit booth.
• Greet customers with eye contact and a friendly attitude.
• Thank customers at the end of transactions.

Skills

Customer service

Retail experience

Administrative support

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position pays $16 / hour plus potential bonus opportunities and is located at the Indianapolis Airport - 7801 Col H Weir Cook Mem Dr, Suite 151, Indianapolis, IN 46241.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedule available:

• Monday: 4:00pm to 12:00am
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 4:00pm to 12:00am
• Friday: 4:00pm to 12:00am
• Saturday: 4:00pm to 12:00am
• Sunday: 4:00pm to 12:00am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 2 years.
• No drug or alcohol related convictions on driving record inthe past5 years (ie., DUI/DWI).