Overnight Customer Service Exit Booth Agent - DFW Airport

National Car Rental; Dallas (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

No Airport Clearance Required

Job summary

National Car Rental, part of Enterprise Mobility, is hiring an Overnight Exit Booth Agent at Dallas/Fort Worth Airport. The role focuses on friendly, efficient service throughout the rental process, assisting Emerald Aisle members, and ensuring a smooth exit experience. The pay averages $20.40 per hour (17.50/hour plus incentives).

Schedule includes Fri-Sat? Actually Sat-Wed 12:00am-8:00am as per posting. Responsibilities include preparing rental documents, verifying VIN, stocking the booth,

Qualifications

• Customer service experience or aptitude
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment, multitask and stay organized

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN for security and control
• Offer Emerald Aisle refueling option to members
• Maintain Exit Booth appearance and supplies
• Assist customers with directions and local information
• Greet customers and thank them at transaction end
• Provide excellent customer service and resolve issues as needed
• Adhere to attendance and punctuality requirements
• Perform additional duties as assigned

Skills

Customer service

Communication

Attention to detail

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Position Summary

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Overnight Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position offers an average of $20.40/hour (17.50 per hour plus incentives).

This position is located at the DFW Airport at 2424 E 38th St, Dallas TX 75261.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• No Airport Clearance Required

Schedule: Saturday-Wednesday 12:00am-8:00am

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Saturday-Wednesday 12:00am-8:00am