Existing Customer Ops Team Lead - Install & Service

ADT; Columbus (OH); On-site; USD 55,000 - 111,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

Car allowance

6 paid holidays

Job summary

ADT in Columbus, OH seeks a Team Manager to coordinate and lead the existing customer installation and service workforce within a designated district. You will plan, assign and supervise activities, maintain policies, and drive cost-efficient service aligned with sales growth goals.

This role requires 3–5 years in a high-volume operation, strong leadership, and solid communication. The position offers a robust benefits package including healthcare, 401(k) with company match, disability coverage,

Qualifications

• Education: Associate degree or equivalent related experience.
• 3-5 years related industry experience with a high volume, high impact operation.
• Ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.

Responsibilities

• Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
• Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
• Works with General Manager to meet profitability goals.
• Conducts meetings on a monthly/quarterly basis.
• Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
• Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
• Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
• Ensures consistency of field installation and service activities.
• Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
• Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
• Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results

Skills

Business skills

Strategic thinking

Management skills

Communication

Windows proficiency

Education

Associate degree

Tools

Microsoft Windows

Job description

ADT in Columbus, OH seeks a Team Manager to coordinate and lead the existing customer installation and service workforce within a designated district. You will plan, assign and supervise activities, maintain policies, and drive cost-efficient service aligned with sales growth goals.

This role requires 3–5 years in a high-volume operation, strong leadership, and solid communication. The position offers a robust benefits package including healthcare, 401(k) with company match, disability coverage,