Existing Customer Operations Team Lead for Install & Service

ADT; Pearl (MS); On-site; USD 55,000 - 111,000; Full time

Benefits offered by this job

Bonus structure

Car allowance

Healthcare benefits

401(k) plan with company match

Disability coverage

Life insurance

Paid time off

Job summary

ADT is seeking a Team Manager to support the Existing Customer channel, coordinating people and materials for prompt and complete installation and service in the Pearl, MS area. You will plan, implement and manage district activities, liaise between district workforce and Corporate Service, and help drive profitability while maintaining high quality installations.

In this role you will lead a proactive team, mentor staff, and contribute to ongoing process improvements with a focus on service

Qualifications

• Associate degree or equivalent related experience.
• 3 to 5 years related industry experience.
• Ability to lead a team and manage multiple tasks.
• Solid business skills.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Windows.

Responsibilities

• Plans, implements and manages the activities of the service workforce and ensures familiarity and training of product installation and service skills.
• Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
• Works with General Manager to meet profitability goals.
• Conducts meetings on a monthly/quarterly basis.
• Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
• Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
• Serves as the primary contact for the district installation and service workforce to provide input and feedback related to Corporate Installation and Service.
• Ensures consistency of field installation and service activities.
• Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
• Develops and maintains an effective installation/service workforce through recruiting, hiring, training, motivating and coaching techniques.
• Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results

Skills

Leadership

Communication

Strategic thinking

Team management

Microsoft Windows

Education

Associate degree

Tools

Car Allowance

Job description

ADT is seeking a Team Manager to support the Existing Customer channel, coordinating people and materials for prompt and complete installation and service in the Pearl, MS area. You will plan, implement and manage district activities, liaise between district workforce and Corporate Service, and help drive profitability while maintaining high quality installations.

In this role you will lead a proactive team, mentor staff, and contribute to ongoing process improvements with a focus on service