Team Manager Existing Customer Operations (Job ID 3021957)

ADT Security Services; Columbus, Northern (OH, KY); Hybrid; USD 55,000 - 111,000; Full time

Benefits offered by this job

Car allowance

Bonus structure

Job summary

ADT Security Services in Columbus seeks a Team Manager to coordinate installation and service of jobs within an assigned district. The role acts as the liaison between district service work force and corporate service, ensuring timely and high-quality execution.

You will lead the service workforce, develop cost-efficient plans, conduct regular meetings, and support sales with valuable applications. Requires 3–5 years' leadership in high-volume operations and an associate degree or equivalent.

Qualifications

• Education: Associate degree or equivalent related experience.
• 3–5 years in a high-volume operation with experience building value cases for customers.
• Ability to lead a team, manage multiple challenges and prioritize tasks.
• Strong written and verbal communication skills; solid business skills.

Responsibilities

• Plan, implement and manage the activities of the service workforce and ensure training of product installation and service skills.
• Formulate cost-efficient service plans to support targeted sales growth and market share goals.
• Collaborate with General Manager to meet profitability objectives.
• Conduct monthly/quarterly meetings to review performance and strategy.
• Communicate policies, procedures, and product/service information to the team and customers.
• Recruit, hire, train, motivate and coach installation/service staff to maintain quality.
• Serve as primary contact for district installation and service workforce input to Corporate Installation and Service.
• Track daily/monthly/quarterly activity and installers’ performance to drive retention.

Skills

Business acumen

Strategic thinking

People leadership

Written and verbal communication

Windows computer skills

Education

Associate degree or equivalent related experience

Job description

Position Overview:

An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.

Responsible for planning, implementing and managing the activities in support of the existing customer work force for a designated district. Key liaison between District service work force and Corporate Service .

Major Responsibilities:

• Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
• Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
• Works with General Manager to meet profitability goals
• Conducts meetings on a monthly/quarterly basis.
• Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
• Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
• Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
• Ensures consistency of field installation and service activities.
• Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
• Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
• Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results

Knowledge, Skills and Abilities

Education: Associate degree or equivalent related experience.

Experience:

• 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers
• Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.

Skills:

• Solid business skills.
• Must be conceptually oriented with the ability to think and act strategically.
• Proven management skills with the ability to train, develop, and motivate.
• Strong written and verbal communication skills.
• Intermediate to advanced computer skills in a Microsoft Windows.

Pay and Benefits

The pay range for this role is $55,468- $110,938.00 a year and is based on experience and qualifications. Position also includes Bonus Structure and Car Allowance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.