Exhibitor Services Training Lead — Hybrid Role

FREEMAN; Texas; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking a Training Coordinator to oversee Exhibitor Services (ES) training, including new hire and refresher programs. This role collaborates with ES leadership to align training with evolving processes and company standards, delivering materials and tools that drive performance across the ES team.

The ideal candidate has 2+ years in customer service or call center roles and 1+ year in leadership, with a track record of coaching new employees.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 2+ years of customer service or call center experience.
• 1+ years of leadership or supervisory experience.
• Experience coaching new employees preferred.

Responsibilities

• Design and refine training for Exhibitor Services (ES) processes.
• Research ES trends and align training with business needs.
• Create and maintain all training materials, tools and resources.
• Develop metrics to evaluate customer service during and after training.
• Collaborate with Freeman training groups to implement cross-training.
• Deliver new employee, refresher, and cross-training to ES employees.
• Support ES leadership with other training initiatives.

Education

Bachelor's degree preferred

High School Diploma or equivalent

Tools

Coaching

Job description

The Freeman Company is seeking a Training Coordinator to oversee Exhibitor Services (ES) training, including new hire and refresher programs. This role collaborates with ES leadership to align training with evolving processes and company standards, delivering materials and tools that drive performance across the ES team.

The ideal candidate has 2+ years in customer service or call center roles and 1+ year in leadership, with a track record of coaching new employees.