Exhibitor Services Representative (Customer Service)

Expo Convention Contractors Inc.; Placentia (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Expo Convention Contractors Inc. is seeking an Exhibitor Services Representative (ESR) to deliver exceptional support to exhibitors before, during, and after shows. You will manage service offerings and guide exhibitors through the ordering process in our show management systems.

Ideal candidates have strong communication, organizational skills, and a calm, professional demeanor under tight deadlines. Travel is required, and flexibility for nights or weekends may be needed to support events.

Qualifications

• High School Diploma required; associates degree or equivalent preferred.
• Two or more years of related experience; tradeshow experience is a plus.
• Strong computer skills with Microsoft Office 365 (Excel, Word, Outlook, Teams).
• Ability to learn internal systems and work both independently and as part of a team.

Responsibilities

• Provide excellent customer service to exhibitors before, during, and after the tradeshow.
• Prepare service and product offerings for each show in order entry systems and assist exhibitors through the ordering process.
• Provide critical event information to exhibitors to ensure a successful onsite experience.
• Work as a team member to achieve department and company goals while meeting deadlines.

Skills

Customer service

Communication

Teamwork

Time management

Detail-oriented

Education

High School Diploma

Associates degree or equivalent

Tools

Microsoft Office 365

Excel

Word

Outlook

Teams

Job description

Job Title: Exhibitor Services Representative (ESR)

Reports to: Manager of Exhibitor Sales & Services

Travel: Required

Job Overview: Responsible for providing excellent customer service to all exhibitors before, during and after the tradeshow. This includes preparing all service and product offerings for each show in our order entry systems and assisting exhibitors through the ordering process. In addition, ESRs provide critical event information to exhibitors so that they are prepared to have a successful onsite experience. In addition, performing all functions of an Exhibitor Services Representative as outlined below.

Essential Duties and Responsibilities:

• High School Diploma required. Associates degree preferred or equivalent combination of education and experience.
• Two (2) or more years of related experience and/or training. Tradeshow experience is a huge plus!
• Strong computer knowledge, with a proficiency in Microsoft Office/365 products, emphasizing Excel, Word, Outlook, and Teams.
• Ability to learn internal systems (exhibitor portal, I.D Sign Machine, order system, etc.)
• Must be willing to work both independently and participate as a team player to achieve departmental and company goals.
• Ability to meet deadlines.
• The successful candidate is confident, assertive, flexible, and required to work well under pressure in a time-critical environment.
• Must be detail-oriented, possessing exceptional organizational skills.
• Exceptional communication (verbal and written) and interpersonal skills.
• Representative is expected to be on time with a professional appearance and attitude.
• Must have reliable transportation.
• Bilingual is a plus.

Travel Requirements: Must be able to work nights, weekends and travel throughout the U.S. with notice.