Inside Sales Specialist

GES - Global Experience Specialists; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Job summary

GES - Global Experience Specialists is seeking an Inside Sales Specialist to provide inside sales and support within the Products & Services department for the North American Exhibitions unit. You will drive telemarketing efforts, manage quotes and orders, and collaborate across departments to ensure exhibitor success.

You’ll educate customers on Expresso, our eCommerce platform, and strive to meet revenue targets while delivering high-quality service to internal and external customers.

Qualifications

• Phone sales experience with cross-selling ability.
• 2 years of Transportation, Exhibition or Trade Show sales experience is a plus.
• Ability to learn the product line and describe it clearly to clients without industry jargon.
• Strong organizational and problem-solving skills for first-class service.

Responsibilities

• Telemarketing customers to sell GES products and services.
• Complete outbound phone and email campaigns; handle inbound sales orders.
• Meet established revenue and sales targets.
• Generate product and service leads for exhibitors/new customers.
• Multitask quotes and sales orders to secure bookings.
• Collaborate with general managers, operations and other departments to deliver to exhibitors at show sites.
• Document accurately in systems such as Salesforce and Oracle.
• Maintain excellent customer service for internal and external customers.
• Educate exhibitors on using Expresso, our eCommerce platform, and guide them to resources.
• Other duties as assigned.

Skills

Phone sales

Cross selling

Customer service

Written communication

Verbal communication

Sales targets

Organizational skills

Education

High School/GED

Tools

Salesforce

Oracle

Job description

The role of inside Sales specialist will provide inside sales and support within the Products & Services department in North American Exhibitions business unit with GES.

Service products include but are not limited to; Flooring, Logistics (shipping), standard and specialty furniture, graphics, audio visual, empty freight returns, and exhibit systems (booth rentals).

The Products & Services department’s key functions include selecting new products for offering, project management for product launches, selling the products and services, tracking products sales and other relevant KPIs, and adjusting to market demands.

Strong customer service, written and verbal commutation skills required. Handle customer inquiries with appropriate and timely follow-through while maintaining a top-notch professional demeanor.

Responsibilities

• Telemarketing customers as the inside sales representative for the purpose of selling GES products and services.
• Complete outbound phone and email campaigns and receive inbound sales order calls.
• Meet established revenue and sales targets.
• Generate product and services leads for the purpose of securing additional exhibitors/new customers for GES.
• Ability to multitask various quotes and sales orders to ensure bookings.
• Ability to work with general managers, operations, and other departments to ensure products and services delivered to exhibitors at show site.
• Consistently maintain accurate documentation in appropriate business systems, such as Salesforce, and Oracle.
• Maintain excellent customer service satisfaction for both internal and external customers; ensure connecting external customers with the proper internal resource.
• Educate exhibitors on using our eCommerce platform, Expresso, and direct them to appropriate resources
• Other duties assigned

Qualifications

• High School/GED required.
• Previous experience phone sales and cross selling products
• 2 years of Transportation, Exhibition or Trade Show sales experience a plus.
• Must be able to learn product line and verbally describe to clients without the use of industry jargon.
• Display the consultation skills necessary to successfully represent and sell products and services to existing customers and prospects
• Strong organizational, problem-solving skills to provide first class customer service experience.

Work Environment

• Remote
• Extensive phone and computer use
• May include required overtime

Benefits

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……