Exhibitor Experience & On-Site Support Specialist

Freeman Company; San Francisco (CA); Hybrid; USD 28,000 - 36,000; Part time

Benefits offered by this job

Retirement with Company Match

Job summary

The Freeman Company in Brisbane, CA, seeks an Exhibitor Services coordinator to join the Customer Experience team on a hybrid schedule, 2-3 days in-office each week.

You will enter orders, assist exhibitors, resolve billing and service questions, and coordinate with internal teams to ensure on-site success for events. This is a part-time, as-needed role with growth potential and benefits eligibility.

Qualifications

• 2+ years of customer service experience.
• Exhibitor Service Representatives are required to take and pass the New Employee Training (NET) program with an 80% or higher score; as well as six (6) hours of customer service modules that must be completed and passed with an 85% or higher score

Responsibilities

• Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
• Provide expert support for all customer needs, including products and services, billing questions, technical issues, and event related requests
• Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
• Process and effectively manage inbound leads
• Quote prices and credit terms in compliance with Freeman policies and procedures
• Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
• Accurately funnel custom requests through lead routing channels
• Ensure all systems, production, and order information is accurate
• Manages Exhibitor Services contact channels
• Performs all functions as assigned to either the off-site or on-site team responsibilities
• Fill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service
• Proactively identifies, researches, and resolves customer order discrepancies using various methods
• Coordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services
• Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
• Ensure on-site teams are aware of changes and prepared for how those changes affect the customer’s needs

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

The Freeman Company in Brisbane, CA, seeks an Exhibitor Services coordinator to join the Customer Experience team on a hybrid schedule, 2-3 days in-office each week.

You will enter orders, assist exhibitors, resolve billing and service questions, and coordinate with internal teams to ensure on-site success for events. This is a part-time, as-needed role with growth potential and benefits eligibility.