Exhibitor Services Specialist

Freeman Company; Denver (CO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Retirement with Company Match

Paid Time Off

Hourly range of $20.00-26.00 based on

Job summary

The Freeman Company, based in Denver, CO, is seeking an Exhibitor Services professional to ensure quality management of exhibitor orders and deliver a seamless on-site experience. The role supports the Customer Experience team and requires daily in-office and show-site presence.

Responsibilities include handling orders, researching invoices, and coordinating with departments to meet exhibitor needs. Travel 25% to 50% is expected; full-time in-office or show-site schedule in Denver.

Qualifications

• 2+ years of customer service experience.
• Exhibitor Service Representatives must take and pass the New Employee Training (NET) program with an 80%+ score; plus six hours of customer service modules with 85%+.

Responsibilities

• Enter orders, exhibitor information, research invoices and show information in Freeman billing systems.
• Provide expert support for customer needs, including products/services, billing questions, and technical issues.
• Process, research, and resolve complex inquiries to ensure customer retention and satisfaction.
• Fill-in for Exhibitor Support team and manage inbound calls, emails, chats, and leads with high accuracy and service.
• Coordinate with internal departments to ensure production and/or delivery of complex customer needs across Freeman services.

Skills

Customer service

Order processing

Billing questions

Cross-department coordination

Education

High School Diploma

Job description

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Responsible for the quality management of exhibitor orders by coordinating with various departments to ensure successful delivery on-site. Serves an integral part in ensuring a successful on-site exhibitor experience.

This position will support our Customer Experience team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Denver, CO.

Essential Duties & Responsibilities

• Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
• Provide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requests
• Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
• Process and effectively manage inbound leads
• Quote prices and credit terms in compliance with Freeman policies and procedures
• Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
• Accurately funnel custom requests through lead routing channels
• Ensure all systems, production, and order information is accurate
• Manages Exhibitor Services contact channels
• Performs all functions as assigned to either the off-site or on-site team responsibilities
• Fill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service
• Proactively identifies, researches, and resolves customer order discrepancies using various methods
• Coordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services
• Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
• Ensure on-site teams are aware of changes and prepared for how those changes affect the customer’s needs

Education & Experience

• High School Diploma or Equivalent with relevant work experience required
• 2+ years of customer service experience
• Exhibitor Service Representatives are required to take and pass the New Employee Training (NET) program with an 80% or higher score; as well as six (6) hours of customer service modules that must be completed and passed with an 85% or higher score

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off
• Hourly range of $20.00-26.00 based upon experience

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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