Executive Workplace Experience Coordinator

JLL; San Bruno (CA); On-site; USD 60,000 - 61,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Workspace Services Coordinator in San Bruno, CA to deliver an exceptional client experience through thoughtful ticket management and high-touch service across a defined portfolio of properties. The role emphasizes collaboration with service partners and a hospitality-focused workplace environment.

You will support standard operating procedures, participate in continuous improvement, and help align activities with client goals while working onsite five days a week in a fast-paced

Qualifications

• Associates or Bachelor’s degree or equivalent, preferred.
• 2-3 years minimum experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customerservice.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Excellent organizational skills and process management.
• Ability to problem solve and develop process enhancements.
• Ability to work independently - strong prioritization and time management skills.
• Ability to work with diverse teams - lead by example; respectful, cooperative, accountable.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Ability to quickly adapt to new devices, technology, and applications.
• Adhere to the appearance policy.
• P Proficient in the Google Suite of Office Tools.
• P Proficient in Microsoft Office Suite.

Responsibilities

• Manage executive ticket requests and deliver top-tier service.
• Lead implementation of building readiness standards for executive spaces.
• Proactively recognize building operational needs to reduce friction for employees.
• Ensure Workplace Services are executed in line with SLAs and brand standards.
• Collaborate and influence broader team of Workplace Services Coordinators to deliver high-touch service.
• Support SOPs and playbooks with lessons learned.
• Brief leadership on local developments and client workplace strategy.
• Support data collection, analysis and reporting to align with client goals.
• Aim to exceed performance and client objectives.
• Onsite five days a week.

Skills

Hospitality

Customer service

Interpersonal skills

Communication

Microsoft Office

Google Suite

Building operations

Facilities management

Team collaboration

Time management

Education

Associates or Bachelor's degree

Tools

None

Job description

JLL is seeking a Workspace Services Coordinator in San Bruno, CA to deliver an exceptional client experience through thoughtful ticket management and high-touch service across a defined portfolio of properties. The role emphasizes collaboration with service partners and a hospitality-focused workplace environment.

You will support standard operating procedures, participate in continuous improvement, and help align activities with client goals while working onsite five days a week in a fast-paced