Executive Workplace Experience Coordinator

Jones Lang LaSalle Incorporated; Mountain View (CA); On-site; USD 57,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching company-conr

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through <

Job summary

Jones Lang LaSalle Incorporated in Mountain View, CA is seeking a Workplace Services Coordinator to deliver exceptional client experience through proactive communication and high-touch service within a select portfolio of properties. You will collaborate with service partners, manage executive tickets, and help shape a hospitality-focused workplace environment.

The role emphasizes customer service, teamwork, and continuous improvement, with a focus on meeting SLAs and maintaining professional

Qualifications

• Associates or Bachelor's degree or equivalent, preferred 2-3 years minimum prior relevant experience in hospitality, facility / property management, building operations and/or knowledge of commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to problem solve and develop process enhancements
• Ability to work independently – strong prioritization and time management skills

Responsibilities

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio
• Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio
• Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees
• Ensure Workplace Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic
• Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed
• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
• Supports data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives
• Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives
• Strive to continually improve Experience Service performance Onsite five days a week Ensuring Exceptional Service Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.
• Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations
• Visibly engaged and well known in the workplace; onsite 5 days a week
• Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client
• Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests
• Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.)
• Assistance and flexibility with client events and catering as needed to ensure flawless delivery
• Assists with third party vendor relationships and service partners to provide maximum service delivery
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Identify potential risks and elevate, as appropriate, to ensure no privacy breach, security incident or disruption to client’s operations occur
• Provide operational excellence through administrative support as well as work order management

Skills

Customer service

Interpersonal skills

Time management

Problem solving

Team collaboration

Education

Associates or Bachelor's degree or equivalent

Tools

Google Suite

Job description

Jones Lang LaSalle Incorporated in Mountain View, CA is seeking a Workplace Services Coordinator to deliver exceptional client experience through proactive communication and high-touch service within a select portfolio of properties. You will collaborate with service partners, manage executive tickets, and help shape a hospitality-focused workplace environment.

The role emphasizes customer service, teamwork, and continuous improvement, with a focus on meeting SLAs and maintaining professional