Workplace Experience Coordinator

Jones Lang LaSalle Incorporated; Thousand Oaks (CA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision

Paid parental leave

PTO & Company holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Thousand Oaks, CA is seeking a Workplace Experience Coordinator to deliver hospitality-focused client experiences and support daily operations and events.

You will manage space readiness, coordinate with catering, janitorial, security, and vendors, and perform light cleaning while ensuring compliance with EHS and client standards. 2+ years in hospitality or workplace services preferred.

Qualifications

• 2+ years in hospitality, workplace services, soft services, or operations.
• Strong organizational and proactive problem-solving skills.
• Excellent communication and client service abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency with Microsoft Office and Smartsheet.

Responsibilities

• Serve as the primary point of contact for client employees and guests regarding workplace services and events.
• Conduct daily building walks to identify facility, cleanliness, or readiness issues.
• Ensure assigned spaces are client-ready and properly reset each day.
• Coordinate with Catering, Janitorial, Security, and other service partners to maintain service standards.
• Support work order creation and tracking via Maximo and/or CrowdComfort.
• Attend weekly planning meetings to review upcoming events and ensure preparedness.
• Act as on-site lead during meetings and events and assist with vendor coordination.
• Assist with event setup, execution, and post-event reset, including light cleaning and room reconfiguration.

Skills

Hospitality

Client Service

Event Support

Communication

Microsoft Office

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office: Outlook/Teams/Word/Excel/PowerPoint

Smartsheet

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Workplace Experience Coordinator is responsible for delivering an exceptional, hospitality-driven client experience through proactive engagement, strong communication, and high-touch event support. This client-facing role partners closely with JLL leadership, service partners, and the client to ensure spaces are fully prepared, compliant, and ready for daily operations and events. In addition to event execution, this role provides facilities support including space ownership, daily walks, work order coordination, and vendor engagement.

This is a 100% onsite position.

Key Responsibilities

• Serve as the primary point of contact for client employees and guests regarding workplace services, ensuring a positive and responsive experience
• Conduct daily building walks to identify and report facility, cleanliness, or readiness issues
• Ensure assigned spaces are client-ready and properly reset each day
• Coordinate with Catering, Janitorial, Security, and other service partners to resolve issues and maintain service standards
• Support work order creation and tracking via Maximo and/or CrowdComfort
• Attend weekly planning meetings to review upcoming events and ensure preparedness
• Act as on-site point of contact during meetings and events, supporting issue resolution, vendor coordination, and schedule adherence
• Support event setup, execution, and post-event reset, including light cleaning, trash removal, and room reconfiguration as needed
• Maintain meeting supplies, coffee machines, and general readiness of assigned spaces
• Ensure compliance with EHS and client standards for all workplace and event activities
• Demonstrate continuous improvement by identifying opportunities to enhance service delivery and streamline processes
• Support implementation of new workplace standards in partnership with the Workplace Experience Manager
• Perform light cleaning which includes dusting, vacuuming, and cleaning the coffee machines.
• Perform cleaning services of the restrooms
• Perform other duties as assigned

Required Qualifications

• High school diploma or GED equivalent
• 2+ years of experience in hospitality, workplace services, soft services, or operations
• Strong organizational skills with a proactive, solution-oriented mindset
• Excellent communication and client service skills
• Ability to prioritize, manage multiple tasks, and make sound decisions
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
• Experience with Smartsheet

Preferred Qualifications

• Experience working in a regulated environment
• Workplace experience or hospitality industry background
• Bachelor’s degree

Work Environment

• Regularly push/pull up to 10 pounds; frequently push/pull 10–25 pounds
• Combination of desk-based computer work and active physical work (walking, light cleaning, moving furniture, room resets)
• 100% onsite
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 48,880.00 – 52,000.00 USD per year

Location: On-site –Thousand Oaks, CA

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

We help our people thrive, grow meaningful careers and find a place where they belong.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.