Executive VP of Operations, Optical Lab Growth

Evolving Solution Services; San Diego (CA); On-site; USD 175,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, HSA

401(k) with company match

Paid time off and company holidays

Employee discounts on premium eyewear

Dog-friendly office

Job summary

SportRx is seeking a seasoned Vice President of Operations to lead and reinvent our end-to-end operations from order entry through production, delivery, returns, and resolution. This role demands deep optical lab experience, a track record of building high-performing teams, and a data-driven, technology-forward mindset.

You will partner with the CEO and leadership to redesign processes, scale capabilities, and drive margin improvement while ensuring exceptional customer experiences across our

Qualifications

• Significant leadership experience in optical lab operations, with deep understanding of Rx production, finishing, quality, workflow, and the realities of running a high performing lab environment.

Responsibilities

• Own the end to end operational experience from order entry through production, quality, fulfillment, delivery, returns, and resolution.
• Evaluate how our people, processes, systems, technology, and physical workflow should be organized to deliver the best possible customer experience with greater speed, quality, and efficiency.
• Lead, develop, and inspire our Operations team, building a culture of accountability, urgency, collaboration, continuous improvement, and pride in the work.
• Invest in our people through coaching, training, communication, clear expectations, and strong leadership, helping them continue to grow and reach their potential.
• Develop a best in class internal finishing lab, including equipment, staffing, training, layout, quality control, workflow, capacity, and continuous improvement.
• Build scalable systems, processes, SOPs, KPIs, cross training, reporting, and accountability throughout the operation.
• Partner closely with the CEO, CFO, and leadership team on operating expenses, margin improvement, capital investments, capacity planning, and long term operational strategy.
• Ensure we are getting the full value from our technology, systems, data, and reporting, and help determine where systems, analytics, and other operational capabilities should live within the organization.
• Build an operations organization capable of supporting future growth, new businesses, and additional vertical integration.

Skills

Leadership experience

Rx production

Operations leadership

Data-driven

Budgeting

NetSuite

Zendesk

Team development

Tools

NetSuite

Zendesk

Job description

SportRx is seeking a seasoned Vice President of Operations to lead and reinvent our end-to-end operations from order entry through production, delivery, returns, and resolution. This role demands deep optical lab experience, a track record of building high-performing teams, and a data-driven, technology-forward mindset.

You will partner with the CEO and leadership to redesign processes, scale capabilities, and drive margin improvement while ensuring exceptional customer experiences across our