Vice President, Customer Success & Experience — Retention Leader

Advertising Specialty Institute; Feasterville-Trevose (Bucks County); Hybrid; USD 170,000 - 175,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid maternity and paternity leave

12 weeks of paid daycare for new parents

Free Health and Wellness programs

401(k) with company match

Office amenities including gym access and café

Job summary

Advertising Specialty Institute is looking for a Vice President, Customer Success & Experience to lead the customer lifecycle and ensure measurable value. This hybrid role includes overseeing a team and collaborating with Sales, Product, and Marketing.

The ideal candidate will have over 10 years of experience in Customer Success and a data-driven approach to improving retention. ASI offers a comprehensive benefits package and a supportive work environment.

Qualifications

• 10+ years in Customer Success, Retention, or Account Management.
• 5+ years leading teams and owning retention outcomes.
• Proven success reducing churn and driving adoption in a recurring revenue model.

Responsibilities

• Own distributor retention performance across listings and revenue.
• Set retention targets aligned with company goals.
• Lead activation and adoption programs with clear outcomes.

Skills

Customer Success

Team Leadership

Data-Driven Mindset

Process Building

Collaboration

Education

Bachelor's degree

MBA or advanced degree

Job description

Advertising Specialty Institute is looking for a Vice President, Customer Success & Experience to lead the customer lifecycle and ensure measurable value. This hybrid role includes overseeing a team and collaborating with Sales, Product, and Marketing.

The ideal candidate will have over 10 years of experience in Customer Success and a data-driven approach to improving retention. ASI offers a comprehensive benefits package and a supportive work environment.