Executive VIP IT Support Specialist (Onsite)

HCL Technologies Limited; Dallas (TX); On-site; USD 59,000 - 71,000; Full time

Job summary

HCL Technologies Limited seeks an IT Support Specialist to deliver executive VIP support at client sites in the Austin area. The role requires strong problem solving, Windows 10 troubleshooting, and expertise with Microsoft 365 apps, Outlook, and Teams.

Responsibilities include remote assistance, AV and collaboration setup, VPN, and contributing to IT projects. A bachelor's degree or equivalent IT experience plus 7+ years in similar roles is expected.

Qualifications

• Bachelor's degree or equivalent experience in IT support or related field.
• 7+ years in IT technical roles with VIP/executive support experience.
• Strong problem solving and communication skills for executive stakeholders.

Responsibilities

• Provide executive VIP IT support at client sites, onsite and remote.
• Troubleshoot Windows 10 and Microsoft 365 issues; Outlook, Teams, etc.
• Assist with AV, collaboration tools, VPN, and security-related tasks.

Skills

VIP support

Windows troubleshooting

Microsoft 365

Networking basics

Remote support

Education

Bachelor's degree or equivalent experience

Tools

Windows 10

Office 365/Teams

Remote assistance tools

Job description

HCL Technologies Limited seeks an IT Support Specialist to deliver executive VIP support at client sites in the Austin area. The role requires strong problem solving, Windows 10 troubleshooting, and expertise with Microsoft 365 apps, Outlook, and Teams.

Responsibilities include remote assistance, AV and collaboration setup, VPN, and contributing to IT projects. A bachelor's degree or equivalent IT experience plus 7+ years in similar roles is expected.