Principal Premium IT Support Specialist- Onsite in Austin, TX

Oeconnection-; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Full benefits from day 1

401(k) with company match

Unlimited Flex Time Off + 10 holidays

Professional development programs

Employee resource groups & exclusive…

Job summary

Oeconnection- is seeking a highly polished technology professional to provide white-glove IT support to our C-suite and senior leaders. You will configure, manage, and troubleshoot executive devices, and own boardroom AV and collaboration systems to ensure a seamless digital experience.

You will mentor teammates, contribute to service excellence, and collaborate with IT leadership to evaluate new technologies and processes. Occasional on-site presence is required.

Qualifications

• 7+ years of IT support experience in a corporate environment.
• Hands-on experience with conference room AV systems and video conferencing tools.
• Experience supporting boardrooms or executive briefings.
• Familiarity with endpoint management tools such as Intune or JAMF.
• Exposure to digital signage, room scheduling, or smart office tech.

Responsibilities

• Deliver concierge-level technical support to C-suite and senior leaders.
• Configure and troubleshoot executive devices (laptops, workstations, peripherals, mobile devices).
• Own boardroom and conference room tech, AV systems, videoconferencing, and presentation tools.
• Proactively monitor executive tech environments to pre-empt issues.
• Collaborate with infrastructure, security, and apps teams to resolve complex issues.
• Ensure smooth onboarding/offboarding for executive team members.

Skills

Executive support

VIP support

IT support

End-user support

Strong communication

Education

High school diploma

Tools

Intune

JAMF

ServiceNow

Jira Service Management

Job description

Overview

We’re looking for a highly polished, service driven technology professional to serve as a dedicated partner to our C-suite and senior leadership team. In this role, you’ll deliver a true “white-glove” experience - anticipating needs, resolving issues with speed and discretion, and ensuring technology simply works.

FromexecutivelaptopsandmobiledevicestoboardroomAVandsecurecollaborationtools,you’llbethetrustedexpertbehindaseamlessdigitalexperience.You’llalsoplayakeyroleinshapingthefutureofexecutivetechnology,mentoringteammembers,andelevatingservicestandardsacrosstheorganization.

Thisrolewillberequiredtobeon-siteasneeded.

What You’ll Do

• Deliver proactive, concierge-level technical support to C- suite executives and senior leaders, minimizing disruption and ensuring a frictionless experience
• Configure,maintain,andtroubleshootexecutivedevices,includinglaptops,workstations,peripherals,andmobiledevices(iOSandAndroid)
• Ownandsupportboardroomandconferenceroomtechnology,includingAVsystems,videoconferencing(Zoom,Teams,Webex),andpresentationtools
• Proactivelymonitorexecutivetechnologyenvironmentstoidentifyandresolveissuesbeforetheyarise
• Partnerwithinfrastructure,security,andapplicationteamstoescalateandresolvecomplextechnicalchallenges
• Ensure seamless onboarding and offboarding experiences for executive team me mbers
• Maintaindetaileddocumentationofexecutivepreferences,configurations,andsupporthistory
• Supportexecutivetravelbypreparingdevices,connectivitysolutions,andremoteaccesstools
• Identifyandimplementimprovementstoenhancetheexecutivetechnologyexperience
• Leadthedevelopmentofstandards,processes,andbestpracticesforexecutivesupport
• Mentorandcoachsupportspecialists,fosteringacultureofserviceexcellence
• CollaboratewithITleadershiptoevaluateandintroducenewtechnologies
• Contributetostrategicinitiatives,includingAVupgrades,collaborationtools,andmeetingspaceinnovation
• Supportcontinuousimprovementefforts,includingSLAdevelopmentandreporting

WhatYouBring

• 7+yearsofITsupportexperience,includingdirectsupportforexecutivesorVIPusersinacorporateenvironment
• Hands- on experience with conference room AV systems, video conferencing platforms, and presentation technology
• Experiencesupportingboardroomsorexecutivebriefingenvironments
• FamiliaritywithendpointmanagementtoolssuchasIntune,JAMF,orsimilar
• Exposuretodigitalsignage,roomschedulingsystems,orsmartofficetechnology

TechnicalExpertise

• StrongproficiencywithWindows,macOS,andMicrosoft365
• Advancedtroubleshootingskillsacrosshardware,software,networking,andmobiledevices
• WorkingknowledgeofITSMtools(ServiceNow,JiraServiceManagement,orsimilar)
• Solidunderstandingofnetworkingfundamentals(Wi-Fi,VPN,basicrouting)
• Familiaritywithcybersecuritybestpractices(MFA,phishingawareness,securedeviceusage)

HowYouWork

• Youcommunicatewithconfidenceandprofessionalism,andarecomfortablesupportingseniorexecutivesdirectly
• Youoperatewithdiscretionandhandlesensitiveinformationwithcare
• Youstaycalmunderpressureandeffectivelymanagecompetingpriorities
• Youanticipateneedsbeforetheyariseandtakeaproactiveapproachtoproblem-solving
• Youareadaptable,flexible,andthriveinafast-paced,high-touchenvironment

AdditionalDetails

• Highschooldiplomaorequivalentrequired
• Abilitytotraveloccasionallytosupportexecutiveoff-sitesandevents

WhatWeOffer:

• FullbenefitsstartingDay1:Medical,Dental,andVision
• 401(k)withcompanymatch
• UnlimitedFlexTimeOffplus10company-paidholidays
• Professionaldevelopmentprogramsandtuitionassistance
• Employeeresourcegroupsandexclusiveemployeediscounts