SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCL Technologies Limited; Dallas (TX); On-site; USD 59,000 - 71,000; Full time

Job summary

HCL Technologies Limited seeks an IT Support Specialist to deliver executive VIP support at client sites in the Austin area. The role requires strong problem solving, Windows 10 troubleshooting, and expertise with Microsoft 365 apps, Outlook, and Teams.

Responsibilities include remote assistance, AV and collaboration setup, VPN, and contributing to IT projects. A bachelor's degree or equivalent IT experience plus 7+ years in similar roles is expected.

Qualifications

• Bachelor's degree or equivalent experience in IT support or related field.
• 7+ years in IT technical roles with VIP/executive support experience.
• Strong problem solving and communication skills for executive stakeholders.

Responsibilities

• Provide executive VIP IT support at client sites, onsite and remote.
• Troubleshoot Windows 10 and Microsoft 365 issues; Outlook, Teams, etc.
• Assist with AV, collaboration tools, VPN, and security-related tasks.

Skills

VIP support

Windows troubleshooting

Microsoft 365

Networking basics

Remote support

Education

Bachelor's degree or equivalent experience

Tools

Windows 10

Office 365/Teams

Remote assistance tools

Job description

SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services United States Job Description SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Dallas, Texas

Job Summary

The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Some (vehicular) travel is involved to include nearby cities outside the Austin region. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide smart hands support for network and voice services Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming requests in a timely manner including occasional after-hours support. Follow set procedures for logging, reporting, and statistically monitoring desktop operations Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role) 5+ years’ direct experience supporting C-Suite executives and other VIP staff 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers. 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc. A+ Certification or other similar Microsoft certifications a plus Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills

Key Responsibilities

The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Some (vehicular) travel is involved to include nearby cities outside the Austin region. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide smart hands support for network and voice services Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming requests in a timely manner including occasional after-hours support. Follow set procedures for logging, reporting, and statistically monitoring desktop operations Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role) 5+ years’ direct experience supporting C-Suite executives and other VIP staff 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers. 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc. A+ Certification or other similar Microsoft certifications a plus Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills

Skill Requirements

The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Some (vehicular) travel is involved to include nearby cities outside the Austin region. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide smart hands support for network and voice services Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming requests in a timely manner including occasional after-hours support. Follow set procedures for logging, reporting, and statistically monitoring desktop operations Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role) 5+ years’ direct experience supporting C-Suite executives and other VIP staff 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers. 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc. A+ Certification or other similar Microsoft certifications a plus Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills

Other Requirements

The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Some (vehicular) travel is involved to include nearby cities outside the Austin region. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide smart hands support for network and voice services Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming requests in a timely manner including occasional after-hours support. Follow set procedures for logging, reporting, and statistically monitoring desktop operations Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role) 5+ years’ direct experience supporting C-Suite executives and other VIP staff 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers. 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc. A+ Certification or other similar Microsoft certifications a plus Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills

Maximum Salary (US): 71000 Minimum Salary (US): 59000 Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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