Executive Tech Partner & Field Engineer

associatedbank; Omaha (NE); On-site; USD 43,000 - 72,000; Full time

Job summary

Associated Bank in Omaha, NE, seeks an Executive Support Services/Field Engineer to act as a trusted technology partner for executive leaders, delivering responsive support and leading deployments from planning through stabilization.

The role offers opportunities to deepen technical expertise, collaborate with Infrastructure, Service Desk, and vendors, and contribute to enterprise technology standards while maintaining a high-touch, discreet service experience.

Qualifications

• Associate’s degree in Computer/Network Servicing or a related field, or equivalent combination of education and experience.
• 6+ years of experience troubleshooting, repairing, and supporting endpoint and workplace technologies.
• 6+ years of experience supporting Microsoft Windows, Microsoft 365, Teams, productivity tools, and network and communication technologies.
• 6+ years of experience supporting senior and executive leaders in time-sensitive or high-visibility situations.
• 6+ years of experience coordinating technology deployments, lifecycle activities, vendors, technical documentation, and project or workflow activities.

Responsibilities

• Support executive leaders with responsive technology assistance, meeting readiness, device support, and collaboration tools.
• Resolve complex endpoint, communication, collaboration, and workplace technology issues with sound technical judgment and discretion.
• Lead high-visibility technology deployments, equipment refreshes, office moves, and lifecycle initiatives from planning through stabilization.
• Coordinate with Infrastructure, Service Desk, Information Security, application teams, and vendors to deliver timely solutions.
• Communicate clearly with executives and technology partners throughout high-priority issues and projects.
• Identify recurring technology issues and partner with appropriate teams to improve reliability and prevent future disruptions.
• Maintain a high-touch support experience focused on responsiveness, professionalism, discretion, and follow-through.

Education

Associate’s degree in Computer/Network Servicing or related field

Job description

Associated Bank in Omaha, NE, seeks an Executive Support Services/Field Engineer to act as a trusted technology partner for executive leaders, delivering responsive support and leading deployments from planning through stabilization.

The role offers opportunities to deepen technical expertise, collaborate with Infrastructure, Service Desk, and vendors, and contribute to enterprise technology standards while maintaining a high-touch, discreet service experience.