Executive Support Services/Field Engineering

Associated Bank - Corp; Omaha (NE); On-site; USD 43,000 - 72,000; Full time

Benefits offered by this job

401(k) and Pension plans

Volunteer time off

Diversity-focused Colleague Resource G

Professional development and promotion

Employee stock purchase plan

Parental leave

Job summary

Associated Bank seeks an Executive Support Services/Field Engineer to serve as a trusted technology partner to executive leaders, delivering responsive support and guiding high-visibility deployments from planning through stabilization.

You will coordinate with Infrastructure, Service Desk, Information Security, and vendors, resolving complex workplace technology issues while maintaining a high-touch, discreet, professional service for senior leaders.

Qualifications

• Associate's degree or equivalent experience in IT or related field.
• 6+ years troubleshooting, repairing and supporting endpoint and workplace technologies.
• 6+ years supporting Microsoft Windows, Microsoft 365, Teams and related tools.
• 6+ years supporting senior executives in time-sensitive/high-visibility situations.
• 6+ years coordinating deployments, vendors, and project activities.

Responsibilities

• Support executive leaders with responsive technology assistance and device support.
• Resolve complex endpoint and collaboration technology issues with sound judgment.
• Lead high-visibility technology deployments, office moves, and refresh initiatives.
• Coordinate with Infrastructure, Service Desk, InfoSec, and vendors for timely solutions.
• Communicate clearly with executives and technology partners on issues and projects.
• Identify recurring issues and partner with teams to improve reliability.
• Maintain a high-touch, discreet, professional support experience.

Skills

Executive support

Cross-functional collaboration

Endpoint troubleshooting

Vendor coordination

Education

Associate's degree in Computer/Network Servicing or related field

Tools

Microsoft Windows

Microsoft 365

Teams

Conference room equipment

Network and communication technologies

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

As an Executive Support Services/Field Engineer, you'll serve as a trusted technology partner to executive leaders, providing responsive support and resolving complex workplace technology issues. You'll lead high-visibility technology deployments, coordinate with technical teams and vendors, and help ensure a reliable technology experience with minimal disruption. This role offers the opportunity to deepen your technical expertise while influencing technology service standards across the organization.

Key Accountabilities

• Support executive leaders with responsive technology assistance, meeting readiness, device support, and collaboration tools.
• Resolve complex endpoint, communication, collaboration, and workplace technology issues with sound technical judgment and discretion.
• Lead high-visibility technology deployments, equipment refreshes, office moves, and lifecycle initiatives from planning through stabilization.
• Coordinate with Infrastructure, Service Desk, Information Security, application teams, and vendors to deliver timely solutions.
• Communicate clearly with executives and technology partners throughout high-priority issues and projects.
• Identify recurring technology issues and partner with appropriate teams to improve reliability and prevent future disruptions.
• Maintain a high-touch support experience focused on responsiveness, professionalism, discretion, and follow-through.

Education & Experience

Required

• Associate's degree in Computer/Network Servicing or a related field, or equivalent combination of education and experience.
• 6+ years of experience troubleshooting, repairing, and supporting endpoint and workplace technologies, including PCs, laptops, printers, mobile devices, conference room equipment, and collaboration tools.
• 6+ years of experience supporting Microsoft Windows, Microsoft 365, Teams, productivity tools, and network and communication technologies.
• 6+ years of experience supporting senior and executive leaders in time-sensitive or high-visibility situations.
• 6+ years of experience coordinating technology deployments, lifecycle activities, vendors, technical documentation, and project or workflow activities.

Preferred

• Experience serving as a senior technical escalation point or field engineering resource.
• Experience supporting executive technology environments within a large or regulated organization.
• Experience leading complex technology deployments, office moves, or equipment refresh initiatives.

Why You'll Love Working Here

At Associated Bank, you'll work alongside skilled technology professionals who value collaboration, trust, and delivering exceptional service. You'll have opportunities to expand your technical expertise, lead meaningful initiatives, and make a visible impact on the technology experience of senior leaders.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please [e-mail] you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$30.56 - $52.39 per hour