Executive IT Concierge: Senior End-User Support

MidAmerican Energy Company; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

MidAmerican Energy Company in Omaha seeks an advanced end-user support specialist to provide high-quality technical assistance for executive needs and company-wide devices. You will troubleshoot PCs, laptops, tablets, mobile devices, and conferencing systems to ensure readiness for meetings and travel.

The role requires strong professionalism, confidential handling of information, and the ability to work with other IT teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent work experience.
• Five years of hands-on experience in a technical support role which includes desktop support responsibilities.
• Startup time and on-call availability including occasional after hours and weekends.

Responsibilities

• Provide independent, concierge end user technical support with a high degree of autonomy.
• Coordinate configuration/installation and troubleshooting of PC hardware and software; implement hardware and software testing.
• Deliver onsite and remote troubleshooting for hardware, software, mobile devices, conferencing, and connectivity; support Windows-based laptops, peripherals, and executive workspaces.
• Conduct regular health checks, updates, and optimization of executive devices; monitor and identify potential issues to prevent disruption.
• Ensure technology is prepared and verified each morning prior to executive arrival; provide zero-downtime support during critical meetings, travel, public events, and board activities.
• Provide expert support for Microsoft Teams meetings, including executive leadership sessions; set up, test, and troubleshoot Teams Rooms systems and conference room AV components.
• Support third-party conferencing such as Webex or Zoom as needed.
• Work with other IT departments as needed to support IT infrastructure and applications.
• Collaborate with engineering, infrastructure, and application teams for escalated or specialized support.

Skills

Technical support

Troubleshooting

Communication skills

Independent worker

On-call availability

Education

Bachelor’s degree in CS/IT

Equivalent work experience

Tools

Microsoft Teams

Teams Rooms

Webex/Zoom

Apple devices management

Windows OS

Job description

MidAmerican Energy Company in Omaha seeks an advanced end-user support specialist to provide high-quality technical assistance for executive needs and company-wide devices. You will troubleshoot PCs, laptops, tablets, mobile devices, and conferencing systems to ensure readiness for meetings and travel.

The role requires strong professionalism, confidential handling of information, and the ability to work with other IT teams.