Executive Support Services/Field Engineering

Associated Banc‑Corp; Omaha (NE); On-site; USD 63,000 - 109,000; Full time

Benefits offered by this job

401(k) and Pension

Volunteer time off

Diversity Resource Groups

Well-being programs

Job summary

Associated Bank is seeking an Executive Support Services/Field Engineer to act as a trusted technology partner for senior leaders, delivering responsive support and resolving complex endpoint and collaboration challenges.

You will lead technology deployments, coordinate with multiple teams and vendors, and help ensure a reliable experience with minimal disruption across the organization.

Qualifications

• 6+ years of experience troubleshooting, repairing, and supporting endpoint and workplace technologies.
• 6+ years of experience supporting Microsoft Windows, Microsoft 365, Teams, productivity tools, and network/communication technologies.
• Associate’s degree in Computer/Network Servicing or related field, or equivalent combination of education and experience.

Responsibilities

• Support executive leaders with responsive technology assistance and collaboration tools.
• Resolve complex workplace technology issues with sound technical judgment and discretion.
• Lead deployments, equipment refreshes, and office moves from planning through stabilization.
• Coordinate with Infrastructure, Service Desk, Information Security, application teams, and vendors to deliver timely solutions.
• Communicate with executives and technology partners during high-priority issues and projects.

Skills

Executive support

Endpoint troubleshooting

Windows OS

Microsoft 365

Teams

Vendor coordination

Project coordination

Education

Associate’s degree in Computer/Network Servicing

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

As an Executive Support Services/Field Engineer, you’ll serve as a trusted technology partner to executive leaders, providing responsive support and resolving complex workplace technology issues. You’ll lead high-visibility technology deployments, coordinate with technical teams and vendors, and help ensure a reliable technology experience with minimal disruption. This role offers the opportunity to deepen your technical expertise while influencing technology service standards across the organization.

Key Accountabilities

• Support executive leaders with responsive technology assistance, meeting readiness, device support, and collaboration tools.
• Resolve complex endpoint, communication, collaboration, and workplace technology issues with sound technical judgment and discretion.
• Lead high-visibility technology deployments, equipment refreshes, office moves, and lifecycle initiatives from planning through stabilization.
• Coordinate with Infrastructure, Service Desk, Information Security, application teams, and vendors to deliver timely solutions.
• Communicate clearly with executives and technology partners throughout high-priority issues and projects.
• Identify recurring technology issues and partner with appropriate teams to improve reliability and prevent future disruptions.
• Maintain a high-touch support experience focused on responsiveness, professionalism, discretion, and follow-through.

Education & Experience

Associate’s degree in Computer/Network Servicing or a related field, or equivalent combination of education and experience.

• 6+ years of experience troubleshooting, repairing, and supporting endpoint and workplace technologies, including PCs, laptops, printers, mobile devices, conference room equipment, and collaboration tools.
• 6+ years of experience supporting Microsoft Windows, Microsoft 365, Teams, productivity tools, and network and communication technologies.
• 6+ years of experience supporting senior and executive leaders in time-sensitive or high-visibility situations.
• 6+ years of experience coordinating technology deployments, lifecycle activities, vendors, technical documentation, and project or workflow activities.

Preferred Experience

• Experience serving as a senior technical escalation point or field engineering resource.
• Experience supporting executive technology environments within a large or regulated organization.
• Experience leading complex technology deployments, office moves, or equipment refresh initiatives.

Why You’ll Love Working Here

At Associated Bank, you’ll work alongside skilled technology professionals who value collaboration, trust, and delivering exceptional service. You’ll have opportunities to expand your technical expertise, lead meaningful initiatives, and make a visible impact on the technology experience of senior leaders.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave,\u00Ananemployee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment«andinsurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success.

See why our colleagues continually vote us a best place to work in the Midwest.

Join our community onFacebook,LinkedInªndX.

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position. AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [e-mail] if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish. Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$30.56 - $52.39 per hour

At Associated Bank, our purpose is to uplift our customers, community and colleagues to be financially stronger. We do this through our relentless focus on people, with a winning spirit, by listening before we act and with a commitment to achieve together.

What does it mean to be #RootedHere? For us, it means having a career that grows with you. We think you'll like the opportunities available at Associated Bank.